Route problems

Yesterday morning I was playing fine with the usual 30ms, then without any disconnect or drop the ping climbed to 130ms and it is like that since then.
I did the route testing GGG recommended and this are the results:

https://pastebin.com/ZPLpR9Wt

Is this a GGG problem? Apparently not my ISP.
Last bumped on Apr 11, 2023, 8:27:30 AM
Unfortunately, the WinMTR you provided (thanks, btw) doesn't contain enough information for us to know for sure which company is at fault. We can see the latency increase, but the provided IP address is a private address - anyone could use it, and many companies do so.

The issue really shouldn't be on GGG's end; they're only responsible for the servers themselves, and this issue appears half way up the log. It's likely occurring in another ISP's network - possibly yours, or if not, likely a peering partner of theirs. It would be very difficult to say for sure which one.

Is there another gateway server you connect to? If that isn't an option where you live, a VPN might route your traffic differently, allowing you to workaround the problem until it's fixed.

I don't like not being able to help, but unfortunately yours is a case of waiting until it gets fixed - which it should do, at some point. If the company responsible needs to order in any replacement hardware, it could be weeks - or even a small number of months.
GGG do not offer first-party Technical Support.

Free Technical Support guides are available here: https://www.poecommunity.help

No ads, trackers, or other weird stuff.
Thanks for the info man, YES I could try VPN did not even remember I have one. Trying another gateway is out of the question, they are all 200ms+ so, nope. Lets hope it gets fixed soon like you said. Thanks again.
Ouch. Hope it helps, so!

I've been playing this league while using ProtonVPN and it's been fine for me. That said, I was connecting to one of Proton's servers in the same country, so that likely helped.
GGG do not offer first-party Technical Support.

Free Technical Support guides are available here: https://www.poecommunity.help

No ads, trackers, or other weird stuff.
It actually helped!!!

Trying TunnelBear, its a free one, 12gb traffic per month, I guess for poe is enough, and got 18ms.

THANK YOU!!!

Report Forum Post

Report Account:

Report Type

Additional Info