Game Crashing constantly - [D3D12] swap_chain->Present() failed

Hello!

My game has been crashing a lot recently and this is what I got from the crash log.

2023/01/21 16:24:14 23226125 11870f83 [DEBUG Client 33336] Joined guild named Outlaws with 4 members
2023/01/21 16:24:14 23226281 cffb0734 [INFO Client 33336] : You have entered Dark Forest.
2023/01/21 16:24:14 23226546 32759a9f [INFO Client 33336] [SHADER] Delay: ON
2023/01/21 16:26:17 23348718 cffb0734 [INFO Client 33336] : The past shall serve the present.
2023/01/21 16:26:59 23391421 cffb0734 [INFO Client 33336] : EKillah (Occultist) is now level 68
2023/01/21 16:27:17 23409375 e4b1c67a [CRIT Client 33336] [D3D12] swap_chain->Present() failed

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Bruhman5thfloor wrote:

Hello!

My game has been crashing a lot recently and this is what I got from the crash log.

2023/01/21 16:24:14 23226125 11870f83 [DEBUG Client 33336] Joined guild named Outlaws with 4 members
2023/01/21 16:24:14 23226281 cffb0734 [INFO Client 33336] : You have entered Dark Forest.
2023/01/21 16:24:14 23226546 32759a9f [INFO Client 33336] [SHADER] Delay: ON
2023/01/21 16:26:17 23348718 cffb0734 [INFO Client 33336] : The past shall serve the present.
2023/01/21 16:26:59 23391421 cffb0734 [INFO Client 33336] : EKillah (Occultist) is now level 68
2023/01/21 16:27:17 23409375 e4b1c67a [CRIT Client 33336] [D3D12] swap_chain->Present() failed

Try this -->
1. Run packcheck.exe as "an administrator" / In steam select "Verify game files".
2. Delete the local PoE cache files here -->
C:\Users\"your windows account name"\AppData\Roaming\Path of Exile\
3. Now start PoE again as "an administrator". When at the login screen, select options.
4. Now set texture to MEDIUM and Sound channels to low.
5. Login to the game and remove ALL MTX from gems and gear (if you can't login to a char, then use another one and force all the MTX to be connected to this char and then try the other one again).
6. See if the issue is resolved ?

Depending if you use DX11, Vulcan or DX12 (beta) then try changing between them.

Also make sure that windows is fully updated including your vendor drivers.

Does this by any chance happen when you switch fullscreen to windowed, or tab out and back or such?


The swap_chain in your log is a Direct3D 12 call and some above related things are mentioned on MSDN.


If so, my advice would be to try and play PoE in windowed mode for a while and see if this still occurs. Just as a test.


If not, this post is probably moot.


gl