Connection to EU Servers - Unplayable

Dear GGG and fellow Exile's,

Since a week now I get daily at around 16-18 o Clock till Midnight increased Latency issues to Milan (and other EU Connections - Frankfurt is unplayable for me)

It slowly increase from 25-30 Latency up to 50, 90 and then above 140.
The Game is in that state unplayable - I mostly dodge to Canada or US Washington Servers due to their "Stable" 100+ Latency instead of that rollercoaster on EU Servers.

So far I saw zero Responses nor adressing to the Playerbase that there might be Server Issues.

WinMTR print from 2 IP-Adresses I had in my Client Log to Milan + the Milan connection.
https://pastebin.com/M6mhwwf4

Before people ask: I use Lan-Cable (No Wireless). I never had any issues with Server latency, it appeared since a week now.

I cant run Sanctum (no-hit challenge) due to the rubber gameplay (get set back to flamedash position, delayed input actions or on Frankfurt - Game-freeze for 1 second and then hyperspeed to death in the next one)

I have to wait till Midnight now to play again properly.

Anyone else with that Issues?

BR
Last bumped on Aug 22, 2023, 7:19:22 AM
"
istmiregaall wrote:
Dear GGG and fellow Exile's,

Since a week now I get daily at around 16-18 o Clock till Midnight increased Latency issues to Milan (and other EU Connections - Frankfurt is unplayable for me)

It slowly increase from 25-30 Latency up to 50, 90 and then above 140.
The Game is in that state unplayable - I mostly dodge to Canada or US Washington Servers due to their "Stable" 100+ Latency instead of that rollercoaster on EU Servers.

So far I saw zero Responses nor adressing to the Playerbase that there might be Server Issues.

WinMTR print from 2 IP-Adresses I had in my Client Log to Milan + the Milan connection.
https://pastebin.com/M6mhwwf4

Before people ask: I use Lan-Cable (No Wireless). I never had any issues with Server latency, it appeared since a week now.

I cant run Sanctum (no-hit challenge) due to the rubber gameplay (get set back to flamedash position, delayed input actions or on Frankfurt - Game-freeze for 1 second and then hyperspeed to death in the next one)

I have to wait till Midnight now to play again properly.

Anyone else with that Issues?

BR


well several things here. WinMTR report needs to be 300+ packets but it does look like that there is a sudden latency spike close to GGG servers.

There is also 1 think you need to remember --< per game design of GGG when a local PoE gateway is close to max capacity, then the local gateway will start making new play instances on other gateways around the world and you only know this if you track your instance IP's.
"
well several things here. WinMTR report needs to be 300+ packets but it does look like that there is a sudden latency spike close to GGG servers.

There is also 1 think you need to remember --< per game design of GGG when a local PoE gateway is close to max capacity, then the local gateway will start making new play instances on other gateways around the world and you only know this if you track your instance IP's.


Hey! Thanks for the Answer!
The IP's I tracked (both) are from the Client log file starting with : Connecting to instance server at ......

I tracked two Zones I zoned in and the Milan connection - mil01.login.pathofexile.com

I can track them again if that may help with over 300+ packets.

I would like to know to which Server GGG is connecting me too, when I have that Latency spikes...

BR
Got exactly the same problem like you describe really weird I hope there will be a fix soonish ;(
Same thing for me, unplayable the last week.
I mostly play on Amsterdam,London,Frankfurt but happens on all 3.
Do you also get the "an unexpected disconnection occurred" error?
I have it every single time I play, after 10-15 minutes.
yo Guys i have the same problem but since the beginning of the league.

i messaged Support(MSG Down Below) :
I have Latency problems since the start of this league.
Im having this issue only with path of exile i have no latency problems in other
games of programms like Dicord.

Things i have tried so far:
1.I played aroung with the Different Networking modes
one thing i have experienced right there:

on one Networking mode when my latency goes up it just stops and teleports me
and with the other Mode it stops and then it tries to catch up by processing things that happened really fast

after i have tested Different Networking modes i put it back to Default (auto)

2.i tried out different instances:
Usually i play on Frankfust but here i even have tried out instances or realms like Milan and amsterdam co there i have pretty good latency too but even then my latency jumped up like grazy in surten intervals

3.i even tried to re download the game and deleting all the Files the game is creating.it wont help tho

4. i have used i different cable from the Router to my PC wont help

5. i have done a speed test on the internet multiple times,
my connection to Frankfurt ist For germany actually pretty good, having
a 10 ms ping 206mbps downloadspeed and 43.3mbps uploadspeed. For germany this is a pretty ok connection

i hope u can help me with my problem somehow or u can provive me some infos if other people specially in germany are experiencing same issues... like i said i have this issue since the start of the league and i have tried thing that i have listed above
______________________________________________________________
As u can see i have tried many things but nothing helped its litterally unplayable for me since the beginning of the league... GGG Respondet quickly
but it want a Solution in any way (response from GGG below):

Hey there,

Thank you for contacting Support.

Unfortunately we are not currently offering Technical Support, due to limited staff resources. We apologise for any inconvenience this may cause.

We've created a general troubleshooting resource that may be helpful for you: https://www.pathofexile.com/forum/view-thread/3072628

If you are still having difficulties, please post your issue in the Technical Support subforum and include as much information as you can. You can find this subforum here: https://www.pathofexile.com/forum/view-forum/support

We also recommend checking out the Known Issues thread to see if the issue you are experiencing is listed here: https://www.pathofexile.com/forum/view-thread/1733474

Again, we apologise for any inconvenience this may cause. If we can assist you with any account, payment or microtransaction issues, please don’t hesitate to contact us again.

Kind regards,
(deleted con dont want any drama)

as u can see i got a bunch of Forum Post From GGG where i have to loock up my selft and help my self by myself

like i said i have this since the beginning of the league and i thought it would go on for couple of days but i was wrong!!!


i hope somebody out there maby can help me
thx
"
BarakasDemoneye wrote:
yo Guys i have the same problem but since the beginning of the league.

i messaged Support(MSG Down Below) :
I have Latency problems since the start of this league.
Im having this issue only with path of exile i have no latency problems in other
games of programms like Dicord.

Things i have tried so far:
1.I played aroung with the Different Networking modes
one thing i have experienced right there:

on one Networking mode when my latency goes up it just stops and teleports me
and with the other Mode it stops and then it tries to catch up by processing things that happened really fast

after i have tested Different Networking modes i put it back to Default (auto)

2.i tried out different instances:
Usually i play on Frankfust but here i even have tried out instances or realms like Milan and amsterdam co there i have pretty good latency too but even then my latency jumped up like grazy in surten intervals

3.i even tried to re download the game and deleting all the Files the game is creating.it wont help tho

4. i have used i different cable from the Router to my PC wont help

5. i have done a speed test on the internet multiple times,
my connection to Frankfurt ist For germany actually pretty good, having
a 10 ms ping 206mbps downloadspeed and 43.3mbps uploadspeed. For germany this is a pretty ok connection

i hope u can help me with my problem somehow or u can provive me some infos if other people specially in germany are experiencing same issues... like i said i have this issue since the start of the league and i have tried thing that i have listed above
______________________________________________________________
As u can see i have tried many things but nothing helped its litterally unplayable for me since the beginning of the league... GGG Respondet quickly
but it want a Solution in any way (response from GGG below):

Hey there,

Thank you for contacting Support.

Unfortunately we are not currently offering Technical Support, due to limited staff resources. We apologise for any inconvenience this may cause.

We've created a general troubleshooting resource that may be helpful for you: https://www.pathofexile.com/forum/view-thread/3072628

If you are still having difficulties, please post your issue in the Technical Support subforum and include as much information as you can. You can find this subforum here: https://www.pathofexile.com/forum/view-forum/support

We also recommend checking out the Known Issues thread to see if the issue you are experiencing is listed here: https://www.pathofexile.com/forum/view-thread/1733474

Again, we apologise for any inconvenience this may cause. If we can assist you with any account, payment or microtransaction issues, please don’t hesitate to contact us again.

Kind regards,
(deleted con dont want any drama)

as u can see i got a bunch of Forum Post From GGG where i have to loock up my selft and help my self by myself

like i said i have this since the beginning of the league and i thought it would go on for couple of days but i was wrong!!!


i hope somebody out there maby can help me
thx


First step is for you to make a 300+ packet WinMTR report to an instance IP where this is happening WHILE you are in the instance.
Post the result here.
Hey i have done a few winMTR Scans. I did scans while mapping while relaxing in HO and i even did a scant to France realm where i m playing


These are done while mapping:
https://pastebin.com/hH0Yunbv
https://pastebin.com/u3HbMP8L


while chilling in HO:
https://pastebin.com/bqs9c8y0
https://pastebin.com/TLJyAhxY

and then e even did Scants to the France poe Realm itself
fra01.login.pathofexile.com
Here is the Pastebin : https://pastebin.com/Mb771umb

i hope this is enough Data to say something
Same issue here, usually connected to Frankfurt with 30ms. Now it spikes from 30 to 300+ even while afk in HO. London, Amsterdam, Milan, France have the same issue for me. The spikes start in the evening, idk if that is random.

Did a trace to give some info, idk if this is a isp-carrier thing in EU or the poe servers. Only game were I have this issue, idk if my isp could cause that.
MTR Trace Link below, done while the spikes happened in a map and it doesn't show any major error that would cause 300ms spikes as far as I can tell.

https://imgur.com/a/s0GZCrR

EDIT: Turns out, my client.txt show a different IP than Frankfurt. It connected to a different instance when I entered a map.
2023/01/16 21:13:04 260520234 ca3a6a7f [INFO Client 16788] Connecting to instance server at 149.81.211.179:6112
2023/01/16 21:13:04 260520281 ca3a4dbd [DEBUG Client 16788] Connect time to instance server was 31ms

Connection time WAS 31ms, it didn't check for packetloss I guess.

PLEASE tell me what server 149.81.211.179 is, because here, the MTR shows 7% Loss from the 8 hop onwards. According to another comment in this thread, I'm connected to that server because Frankfurt, London, Amsterdam, France and Milan are FULL?!

MTR to whatever that server is:
https://imgur.com/a/S1OEJSr
Last edited by Biochemisch#5966 on Jan 16, 2023, 4:12:02 PM

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