Not understanding sanctum mechanic "receive item at end of each floor"

I don't know if maybe I am not understanding, but I am never obtaining any item after completing each floor in the Sanctum. I am playing SSF Ruthless and I am always picking an item reward upon completion of each floor when given the opportunity. The problem seems to be I am never receiving the currency item at the end of each floor and am wondering what I am doing wrong. I see the buff icon (green icon) on the lower screen so it is active.

Can anyone shed any light on this? In Ruthless I need all the currency I can get.

Thanks.

Are you sure you're not confusing room and floor..?

Off the top of my head I seriously can't remember between floor/room. I am referring to the choice you sometimes get after finishing a room/floor (however it is referred to) that gives 2 choices. Either an item at the end of the Sanctum, or item at the end of each room/floor. It is quite possible I'm just baked and it is real simple...

It has 3 choices
One right there
One at the end of floor (floor has 8 rooms, last room has boss)
and at the end of sanctum which means finishing the 4th floor

It's also not at end of each floor.cit's only that current floor

As the guy or girl before said.

You probably confuse floor/room. (Floor are 8 rooms boss included)
A full sanctum run is 4 floor (32 room - 4 boss)
(The reward are in a big chest between 2 reward idol - at the end of a floor/sanctum run)

Note : Final boss give option to risk the final reward to fight her true form.
You can loose your last reward if you loose again her final form but you won't loose anything except the chance her getting her reward by ignoring the fight.

Both of you are awesome thanks! I was definitely confusing rooms and floors.