Authenticating epic account stuck
I can't login to account today. It always stucks on "Authenticating Epic Account"
EPIC GAMES Launcher, Windows 10. Restart game, restart PC, ipconfig /renew didn't help. It stucks for 40 minutes and more, until I finish it. The fragment from the log: 2022/12/12 23:01:32 ***** LOG FILE OPENING ***** 2022/12/12 23:01:32 5136765 f95453a5 [DEBUG Client 8832] [EOS SDK] Initializing ... 2022/12/12 23:01:32 5136781 f95452c1 [DEBUG Client 8832] [EOS SDK] Initialized. Setting Logging Callback ... 2022/12/12 23:01:32 5136781 f954532e [DEBUG Client 8832] [EOS SDK] Logging Callback Set 2022/12/12 23:01:32 5136781 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOS: Updating Platform SDK Config, Time: 0.000000 2022/12/12 23:01:32 5136890 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOSOverlay: Overlay library loaded, version ++EOSSDK+Release-Overlay-CL-21323361 2022/12/12 23:01:32 5136890 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOSOverlay: Beginning dxgi factory detour 2022/12/12 23:01:32 5136890 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOSOverlay: Factory detour complete 2022/12/12 23:01:32 5136890 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOSOverlay: Beginning swap chain detour 2022/12/12 23:01:32 5136890 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOSOverlay: Attempting to create swap chain using D3D11 2022/12/12 23:01:32 5136890 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOSOverlay: Successfully created swap chain using D3D11 with feature level b000 2022/12/12 23:01:32 5136890 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOSOverlay: Swapchain detour complete 2022/12/12 23:01:32 5136890 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOSOverlay: Overlay loaded and initialized 2022/12/12 23:01:32 5136906 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOSP2P: Using Port Range 7777-7876 for P2P traffic 2022/12/12 23:01:32 5136906 f95453e6 [DEBUG Client 8832] [EOS SDK] Logging In with Exchange Code 2022/12/12 23:01:32 5136906 f9544283 [INFO Client 8832] [STARTUP] Job Queues 2022/12/12 23:01:32 5136906 9e6a0b0a [INFO Client 8832] Enumerated adapter: NVIDIA GeForce RTX 3080 Ti 2022/12/12 23:01:32 5136984 9e6a1d2a [INFO Client 8832] Enumerated device for adapter: NVIDIA GeForce RTX 3080 Ti. Selected feature level: 45312. Max feature level: 45312 2022/12/12 23:01:32 5136984 9e6a1363 [INFO Client 8832] Enumerated output for adapter NVIDIA GeForce RTX 3080 Ti of \\.\DISPLAY1 2022/12/12 23:01:32 5136984 9e6a0b0a [INFO Client 8832] Enumerated adapter: Microsoft Basic Render Driver 2022/12/12 23:01:32 5136984 9e6a1d2a [INFO Client 8832] Enumerated device for adapter: Microsoft Basic Render Driver. Selected feature level: 45312. Max feature level: 45312 2022/12/12 23:01:32 5136984 84a7d27d [INFO Client 8832] [ENGINE] Init 2022/12/12 23:01:32 5136984 55713145 [INFO Client 8832] [JOB] HIGH: 3 2022/12/12 23:01:32 5136984 55713145 [INFO Client 8832] [JOB] MEDIUM: 3 2022/12/12 23:01:32 5136984 55713145 [INFO Client 8832] [JOB] LOW: 3 2022/12/12 23:01:32 5136984 55713145 [INFO Client 8832] [JOB] IDLE: 1 2022/12/12 23:01:32 5136984 7bb548f [INFO Client 8832] [BUNDLE2] Init 2022/12/12 23:01:32 5136984 7bb36c4 [INFO Client 8832] [BUNDLE2] Index: Bundles2/_.index.bin 2022/12/12 23:01:32 5137093 7bb61e6 [INFO Client 8832] [BUNDLE2] File cache size: 1024 2022/12/12 23:01:32 5137093 b51d61ab [INFO Client 8832] [RENDER] Async: ON 2022/12/12 23:01:32 5137093 b51d60c8 [INFO Client 8832] [RENDER] Warmup: ON 2022/12/12 23:01:32 5137093 b51d60ce [INFO Client 8832] [RENDER] Skip: ON 2022/12/12 23:01:32 5137093 b51d60eb [INFO Client 8832] [RENDER] Throttling: ON 2022/12/12 23:01:32 5137093 32759a7a [INFO Client 8832] [SHADER] Address: http://www.pathofexile.com/tool/shader-db?a=store 2022/12/12 23:01:32 5137093 32759a70 [INFO Client 8832] [SHADER] Async: ON 2022/12/12 23:01:32 5137093 32759a9f [INFO Client 8832] [SHADER] Delay: OFF 2022/12/12 23:01:32 5137093 32759aba [INFO Client 8832] [SHADER] Limit: ON 2022/12/12 23:01:32 5137093 32759abc [INFO Client 8832] [SHADER] Warmup: ON 2022/12/12 23:01:32 5137093 327599d7 [INFO Client 8832] [SHADER] Parallel: OFF 2022/12/12 23:01:32 5137093 84a7e376 [INFO Client 8832] [ENGINE] Running Engine version 1.7.0 2022/12/12 23:01:32 5137093 47bbd15b [INFO Client 8832] [SOUND] Buffer size = 64.0 MB 2022/12/12 23:01:32 5137125 9b0d205 [INFO Client 8832] [VIDEO] Enable: ON 2022/12/12 23:01:32 5137171 84a7d2d8 [INFO Client 8832] [ENGINE] Ready 2022/12/12 23:01:32 5137343 951bc0b0 [INFO Client 8832] [STARTUP] Bundle Startup Start 2022/12/12 23:01:32 5137343 951bc057 [INFO Client 8832] [STARTUP] Bundle Startup in 4.8e-05 seconds 2022/12/12 23:01:32 5137343 951bc0b0 [INFO Client 8832] [STARTUP] Game Start 2022/12/12 23:01:32 5137453 ca86fd3f [DEBUG Client 8832] Rebuilding UI::Core properties. Current input mode = '1' 2022/12/12 23:01:32 5137593 951bc057 [INFO Client 8832] [STARTUP] Game in 0.247151 seconds 2022/12/12 23:01:32 5137593 951bc0b0 [INFO Client 8832] [STARTUP] Window Start 2022/12/12 23:01:32 5137593 9e6a0b0a [INFO Client 8832] Enumerated adapter: NVIDIA GeForce RTX 3080 Ti 2022/12/12 23:01:33 5137671 9e6a1d2a [INFO Client 8832] Enumerated device for adapter: NVIDIA GeForce RTX 3080 Ti. Selected feature level: 45312. Max feature level: 45312 2022/12/12 23:01:33 5137671 9e6a1363 [INFO Client 8832] Enumerated output for adapter NVIDIA GeForce RTX 3080 Ti of \\.\DISPLAY1 2022/12/12 23:01:33 5137671 9e6a0b0a [INFO Client 8832] Enumerated adapter: Microsoft Basic Render Driver 2022/12/12 23:01:33 5137671 9e6a1d2a [INFO Client 8832] Enumerated device for adapter: Microsoft Basic Render Driver. Selected feature level: 45312. Max feature level: 45312 2022/12/12 23:01:33 5137687 951bc057 [INFO Client 8832] [STARTUP] Window in 0.097808 seconds 2022/12/12 23:01:33 5137687 413b61ff [DEBUG Client 8832] [GamepadManager] Initialising 2022/12/12 23:01:33 5137687 951bc0b0 [INFO Client 8832] [STARTUP] Device Start 2022/12/12 23:01:33 5137687 b51d6589 [INFO Client 8832] [RENDER] StartDevice: DirectX11 2022/12/12 23:01:33 5137843 71b2ea0 [DEBUG Client 8832] [SHADER] Load shader cache: ShaderCacheD3D11 2022/12/12 23:01:33 5137953 fafff8cf [DEBUG Client 8832] CreateSwapChain: SetFullScreenState 0 2022/12/12 23:01:33 5137953 29d4ce01 [INFO Client 8832] [D3D11] Runtime version = 11.1 2022/12/12 23:01:33 5137953 29d4ce00 [INFO Client 8832] [D3D11] Feature Level = 11.1 2022/12/12 23:01:33 5137953 29d4ce03 [INFO Client 8832] [D3D11] Driver Command Lists = YES 2022/12/12 23:01:33 5137953 29d4ce02 [INFO Client 8832] [D3D11] Driver Concurrent Creates = YES 2022/12/12 23:01:33 5137953 29d4ce05 [INFO Client 8832] [D3D11] Driver Constant Buffer Offsetting = YES 2022/12/12 23:01:33 5138015 9d4eeb40 [DEBUG Client 8832] [WINDOW] TrigggerDeviceCreate 2022/12/12 23:01:33 5138062 9d4eeba7 [DEBUG Client 8832] [WINDOW] TrigggerDeviceReset 2022/12/12 23:01:33 5138062 951bc057 [INFO Client 8832] [STARTUP] Device in 0.374759 seconds 2022/12/12 23:01:33 5138062 951bc0b0 [INFO Client 8832] [STARTUP] Tencent Start 2022/12/12 23:01:33 5138062 951bc057 [INFO Client 8832] [STARTUP] Tencent in 1.4e-05 seconds 2022/12/12 23:01:33 5138062 951bc0b0 [INFO Client 8832] [STARTUP] Loading Start 2022/12/12 23:01:33 5138078 951bc057 [INFO Client 8832] [STARTUP] Loading in 0.006965 seconds 2022/12/12 23:01:33 5138078 951bc0b0 [INFO Client 8832] [STARTUP] DebugGUI Start 2022/12/12 23:01:33 5138078 951bc057 [INFO Client 8832] [STARTUP] DebugGUI in 1.3e-05 seconds 2022/12/12 23:01:33 5138078 951bc0b0 [INFO Client 8832] [STARTUP] Bundle Tiny Start 2022/12/12 23:01:33 5138078 951bc0b0 [INFO Client 8832] [STARTUP] Bundle Login Start 2022/12/12 23:01:33 5138078 951bc057 [INFO Client 8832] [STARTUP] Bundle Login in 1.7e-05 seconds 2022/12/12 23:01:33 5138078 951bc0b0 [INFO Client 8832] [STARTUP] Audio Start 2022/12/12 23:01:33 5138078 951bc0b0 [INFO Client 8832] [STARTUP] Registration Start 2022/12/12 23:01:33 5138078 951bc057 [INFO Client 8832] [STARTUP] Bundle Tiny in 4.5e-05 seconds 2022/12/12 23:01:33 5138078 47bbee1b [INFO Client 8832] [SOUND] Channel count = 64 (asked for 64) 2022/12/12 23:01:33 5138078 47bbee18 [INFO Client 8832] [SOUND] Source count = 512 2022/12/12 23:01:33 5138187 47bbea59 [INFO Client 8832] Changing to device "Динамики (3- SteelSeries Arctis 1 Wireless)" 2022/12/12 23:01:33 5138187 951bc057 [INFO Client 8832] [STARTUP] Audio in 0.109849 seconds 2022/12/12 23:01:33 5138296 951bc057 [INFO Client 8832] [STARTUP] Registration in 0.218458 seconds 2022/12/12 23:01:34 5138984 509417f7 [WARN Client 8832] tool_settings.json was not found. Resetting to default settings. 2022/12/12 23:01:34 5139171 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOSOverlay: Probing swap chain to determine device version 2022/12/12 23:01:34 5139171 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOSOverlay: Probe complete, determined: D3D11 2022/12/12 23:01:34 5139171 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOSOverlay: Window subclass attached to 00000000003A0B66 2022/12/12 23:01:34 5139171 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOSOverlay: Creating overlay widget manager 2022/12/12 23:01:34 5139187 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOSOverlay: Launching render process 2022/12/12 23:01:34 5139203 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOSOverlay: Overlay ready. Firing 1 OnReady handlers 2022/12/12 23:01:34 5139203 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOSOverlay: Tick thread starting... 2022/12/12 23:01:34 5139218 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOS: SDK Config Platform Update Request Successful, Time: 2.297293 2022/12/12 23:01:34 5139218 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOSAnalytics: Start Session (User: ...) 2022/12/12 23:01:34 5139218 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOSAnalytics: Record Event: Overlay.OverlayLoaded <Redacted> 2022/12/12 23:01:34 5139218 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOSAnalytics: Record Event: Overlay.FactoryDetour <Redacted> 2022/12/12 23:01:34 5139218 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOSAnalytics: Record Event: Overlay.SwapchainDetour <Redacted> 2022/12/12 23:01:34 5139218 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOSAnalytics: Record Event: Overlay.ClientApi.ObserveBrowserStatus <Redacted> 2022/12/12 23:01:34 5139218 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOSAnalytics: Record Event: Overlay.ClientApi.RegisterKeyListener <Redacted> 2022/12/12 23:01:34 5139218 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOSAnalytics: Record Event: Overlay.GraphicsDeviceCreated <Redacted> 2022/12/12 23:01:34 5139218 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOSAnalytics: Record Event: Overlay.GraphicsDeviceCreated <Redacted> 2022/12/12 23:01:34 5139218 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOSAnalytics: Record Event: Overlay.GraphicsDeviceCreated <Redacted> 2022/12/12 23:01:34 5139218 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOSAnalytics: Record Event: Overlay.GraphicsDeviceCreated <Redacted> 2022/12/12 23:01:34 5139218 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOSAnalytics: Record Event: Overlay.GraphicsDeviceCreated <Redacted> 2022/12/12 23:01:34 5139218 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOSAnalytics: Record Event: Overlay.OverlayInitialized <Redacted> 2022/12/12 23:01:34 5139218 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOSAnalytics: Record Event: Overlay.LaunchRenderProcess <Redacted> 2022/12/12 23:01:34 5139218 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOSAnalytics: Record Event: Overlay.ClientApi.RegisterJSBindings <Redacted> 2022/12/12 23:01:34 5139218 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOSAnalytics: Record Event: Overlay.SwapChainCreated <Redacted> 2022/12/12 23:01:34 5139218 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOSP2P: Using Port Range 7777-7876 for P2P traffic 2022/12/12 23:01:34 5139218 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOS: Updating Product SDK Config, Time: 2.297293 2022/12/12 23:01:34 5139218 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOSAnalytics: Record Event: Overlay.ClientApi.RegisterJSBindings <Redacted> 2022/12/12 23:01:34 5139406 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOSConnect: ConnectClientAuthTask Success 2022/12/12 23:01:34 5139578 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOS: SDK Config Product Update Request Successful, Time: 2.653959 2022/12/12 23:01:34 5139578 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOSP2P: Using Port Range 7777-7876 for P2P traffic 2022/12/12 23:01:34 5139578 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOS: SDK Config Data - Watermark: -934553538 2022/12/12 23:01:34 5139578 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOS: ScheduleNextSDKConfigDataUpdate - Time: 2.653959, Update Interval: 338.916595 2022/12/12 23:01:35 5139921 3619b15a [WARN Client 8832] [EOS SDK] LogEOS: Error response received from backend. ServiceName=[OAuth], OperationName=[TokenGrant], Url=[<Redacted>], HttpStatus=[400], ErrorCode=[errors.com.epicgames.oauth.account_feature_restricted], NumericErrorCode=[58006], ErrorMessage=[Your account cannot use this feature.], CorrId=[EOS-YACDBXB0lEqlN0HgjRqDcg-74HNKg12tUudtHL-pYzkmg-ox_-P6XoNUyO2nGfl6QBYQ] 2022/12/12 23:01:35 5139937 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOSAuth: UserAuth Failure 2022/12/12 23:01:35 5139953 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOSAuth: login failed: 1017 2022/12/12 23:01:35 5139968 3619b2fd [CRIT Client 8832] [EOS SDK] Login Failed - Error Code: EOS_Auth_AccountFeatureRestricted 2022/12/12 23:02:34 5199390 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOSAnalytics: Record Event: UsageMetric <Redacted> 2022/12/12 23:02:35 5199937 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOSAnalytics: Record Event: UsageMetric <Redacted> 2022/12/12 23:07:13 5478484 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOS: Updating Product SDK Config, Time: 341.573425 2022/12/12 23:07:14 5478921 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOS: SDK Config Product Update Request Completed - No Change 2022/12/12 23:07:14 5478921 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOS: ScheduleNextSDKConfigDataUpdate - Time: 342.007141, Update Interval: 342.144836 2022/12/12 23:12:56 5821093 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOS: Updating Product SDK Config, Time: 684.204468 2022/12/12 23:12:56 5821609 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOS: SDK Config Product Update Request Completed - No Change 2022/12/12 23:12:56 5821609 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOS: ScheduleNextSDKConfigDataUpdate - Time: 684.670898, Update Interval: 348.912628 2022/12/12 23:18:45 6170484 3619b133 [DEBUG Client 8832] [EOS SDK] LogEOS: Updating Product SDK Config, Time: 1033.620361 Last bumped on Dec 14, 2022, 7:33:39 PM
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The problem resolved.
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how did you solve this problem?
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I didn't do anything. It just started to work today.
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I have exactly the same a day later than you. Have been online for several hours. Took a short break, and I got the same issue. Restarted PC, Router, windows updates etc no luck at all. Been searching the net for a reason and nothing at all. Have been stuck on this login screen for 2 hours now.
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Try signing in to epicgames.com with your Epic account in a browser.
Had this issue in a different game, after signing in and being prompted to enter my Date of Birth it started working. May be related to Epic's new parental controls they are rolling out https://www.epicgames.com/site/en-US/cabinedaccounts ' Why isn’t the game I downloaded from EGS working? If you have recently created your account or provided your age, then your account may now be a Cabined Account due to your age and the region you’re in. As a result you may experience errors when trying to launch certain games from the Epic Games Store. You may experience an inability to launch the game, a failure when trying to log into the game, or some game functionality may be unavailable, such as the social overlay panel. ' |
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Sign out of Epic Games and re-login.
Date of Birth Prompt should show up first, do that and login the game as normal. |
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