Bought a stash on the website now my characters have been deleted

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Hi,
I bought a stash online; and now my characters have been deleted; please can you bring them back!!

Hey there, BigJammeH! I'm sorry to hear about this. If you have not already done so, could you please email us at support@grindinggear.com so we can look into this matter for you?

If you could please include your account name and 2-3 character names that would be greatly appreciated. :)