Need some explanation

Hello, i wanna know, im using awakened poe trade, can i get banned for it or not? My friend just got banned 2 hours ago while leveling, he was using awakened poe trade as usual (im using it all the time), and Poe Smoother, because without it he was getting constantly 2 fps. Reason of ban: "Third Party Software". I need a help, maybe here's some people whos using Poe smoother all the time without any issues, we can't figure out the reason of this ban.
Last bumped on Jun 19, 2022, 7:28:02 AM
Hiya,

I'm afraid any account related assistance is only able to be done via email, and with the owner of the account in question - we cannot assist you with this via the forums. If your friend would like to look into this further, they contact Support by sending an email to support@grindinggear.com
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TryToGetMeThisTime wrote:
Hello, i wanna know, im using awakened poe trade, can i get banned for it or not? My friend just got banned 2 hours ago while leveling, he was using awakened poe trade as usual (im using it all the time), and Poe Smoother, because without it he was getting constantly 2 fps. Reason of ban: "Third Party Software". I need a help, maybe here's some people whos using Poe smoother all the time without any issues, we can't figure out the reason of this ban.


There isn't any simple answer to this other then properly.
It's the advice of GGG not to use any kind of 3 party software or tool.

And yes, lots of streamers use it but even though this is denied it has been proven that the rules for them are "differant".....
"Poe Smoother" <-- this is the problem. Bannable 3rd party tool AFAIK.
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xjjanie wrote:
"Poe Smoother" <-- this is the problem. Bannable 3rd party tool AFAIK.


It is hard to blame people for trying to solve technical problems GGG won't solve (looking at corresponding chat here). Performance tools should not be insta-bannable without even a warning.

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