Random black screen only in POE
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Greetings,
I have been experiencing this random black screen of death for some weeks now. Somedays I don't have it, other days I can only play like 15 minutes then I have to restart. It has become worst last couple of days. It only happens when playing POE. I don't have any other issues with other games, even with more demanding ones like in VR. I have performed a clean driver install, checked POE files integrity in Steam, using Vulkan instead of DirectX, trying fullscreen, windows screen and borderless windows screen, erased cache folders and Windows is up to date. Playing full screen or not, with or without addons... doesn't make any difference. Would appreciate some help, I just have my build on the right track and it's infuriating not being able to play. My specs: i7-8700K RAM 32,0 GB RTX 2060 super Win10 Last edited by Inglorious666#5158 on Apr 18, 2022, 7:27:19 AM Last bumped on Dec 13, 2024, 9:07:13 AM
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do you have to restart windows or is it enough to leave the game with alt+f4?
if it's the first case, it would point to a hardware issue like a overclocked gpu which runs on low current/is getting too hot. in the second case it's a probably a client engine error, nothing dramatic. -- in any case, just check the game's logfile if there are problems logged after it happened. file is in c:\users\yourname\documents\mygames\pathofexile\logs\client.txt offline
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" Log is clean. F4 or CTRL+ALT+DEL doesn't do anything. GPU is not OC. Still waiting for tech support guidance. |
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" GGG doesn't offer TECH support for "the moment" (been like this for several years now), so that will be a long wait..... |
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" The black screen is full screen black or just a square of black? Vulkan and some mtx have been bugged before so that you really need to post a video to show the situation and probably post dxdiag (remember to delete sensitive info like computer name and hardware id/serial) This is the start of forum signature: I am not a GGG employee. About the username: Did you know Kowloon Gundam is made in Neo Hong Kong? quote from the first page: "Please post one thread per issue, and check the forum for similar posts first" This is the end of forum signature Last edited by neohongkong#0222 on Apr 19, 2022, 12:22:01 PM
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So... I have been playing 3 straight hours without any problems. I uninstalled the game, deleted manually all it's remaining folders both in steam folder and My Games folder, ran CCleaner to repair any possible registry errors and then reinstalled. I won't write anything new if it keeps on working.
Cheers. Edit: nevermind. Played for like 5 hours without any problem. Then the BSOD returned. Played again and BSOD returned after 10m. Last edited by Inglorious666#5158 on Apr 20, 2022, 11:30:47 AM
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if you get a bsod, it can be analysed.
if it's a black screen it probably is a hardware issue. age and treachery will triumph over youth and skill!
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So... yesterday I tried running it into new DirectX12 beta. It crashed in black but in the logs it appeared something new:
2022/04/22 17:39:49 5919546 e4b1c67a [CRIT Client 10276] [D3D12] swap_chain->Present() failed And after that, got a new Black Screen with this log after restart 2022/04/23 10:28:40 8885937 cff94411 [INFO Client 3336] : You have entered Ashen Wood. 2022/04/23 10:28:40 8886156 379712e8 [WARN Client 3336] Matching object found for InstanceClientActionUpdate, but no matching action was found on object to update. 2022/04/23 10:28:40 8886265 32759a9f [INFO Client 3336] [SHADER] Delay: ON 2022/04/23 10:28:55 8900984 bce2d691 [INFO Client 3336] Steam stats stored Any clue of what could that mean? |
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Now playing in Vulkan the game crashed and this is on the log:
[VULKAN] vk::DeviceLostError::DeviceLostError: vk::Device::waitForFences |
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