The launcher and the game do not start

Hello. Nothing happens when I try to start the game. The launcher does not start and is not displayed anywhere in the processes. I deleted the game and all the settings, but the problem remained, the game client could not be downloaded and the launcher did not start in any way and did not react to anything.
Last bumped on Apr 5, 2023, 8:24:53 PM
if you uninstall, make sure it deleted all poe folders (check for "exile" on c:\)

download the installer from the website and try to run it as a administrator (right click on the pathofexileinstaller.exe => choose "run as administrator")

if it doesn't run after you installed the game, check the game's logfile. it's client.txt in "poe's doc folder/logs".

age and treachery will triumph over youth and skill!
Did it and didn't help me. Installed the steam version, it's the same there. The only problem is poe.
"
polipula wrote:
Did it and didn't help me. Installed the steam version, it's the same there. The only problem is poe.


you properly have some local security software preventing the program to work.
Hello, Im having the same problem.

Fixes I tried that didnt work: reinstalling, running the packcheck, installing steam version, verifying integrity there, restarting everything on pc, reinstalling directx, turned windows defender back on and off (dont have an antivirus). Every driver is up to date. Yesterday I played normally, logged in to check if the free wings already arrive, today the only thing that changed is the SO (windows 10 pro 64bit) updated.

Probably unrelated, but some youtube videos are loading forever (not a problem with internet connection nor with the adblocker, on OperaGX)
Last edited by wDante on Oct 15, 2021, 3:16:29 PM
Formatted the system and reinstalled windows. It did not help in any way, the launcher does not start, the game also does not start on the incentive, any other game works without problems. I have been playing in poe for 5 years every league and this is the first time I see such a problem. The support said that look for all the questions on the forum, they have a shortage of personnel and they do not help by mail.
I'm just worried I might lose league start to potentially no fault of mine. That thought sucks. That and the fact your post has days now and no one even chimed in to say "hi, we can't help you at the moment", which wouldn't take 5 minutes.
well bump?
I'm having the same issue (Game nor launcher open).

Have tried all of the same fixes.
Plus
- I have turned off/on Nvidia control panel
- Tried running the game while at a lower resolution
- Reinstalled .Net framework 3.5+
- Tried running with Launch Options --ns and --nologo
- Reinstalled C++ 2010 Redistributable
- Winmgmt /resetrepository
- SFC /scannow
- DISM /Online /Cleanup-Image /CheckHealth and ScanHealth
- mdsched
- chkdsk


In Event Viewer I get Event ID 1000.

Faulting application name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x616ce70a
Faulting module name: PathOfExileSteam.exe, version: 0.0.0.0, time stamp: 0x616ce70a
Exception code: 0xc0000005
Fault offset: 0x000000000085b083
Faulting process id: 0x5308
Faulting application start time: 0x01d7c577754581e0
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Path of Exile\PathOfExileSteam.exe
Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\Path of Exile\PathOfExileSteam.exe
Report Id: 5dee38b1-4fa2-49dc-ab13-9129e9bcd37e
Faulting package full name:
Faulting package-relative application ID:

Fault bucket 1163671141498808957, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: PathOfExileSteam.exe
P2: 0.0.0.0
P3: 616ce70a
P4: PathOfExileSteam.exe
P5: 0.0.0.0
P6: 616ce70a
P7: c0000005
P8: 000000000085b083
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE299.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE2E8.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE2F9.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE306.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE336.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_PathOfExileSteam_1ef9eba58477523248bb1f62e8aefb3e3d6e68b_519d1da9_ce23d736-89d7-4099-ab2e-42cab184b93f

Analysis symbol:
Rechecking for solution: 0
Report Id: 5e649c88-860d-4245-b9cf-ab7a16a47271
Report Status: 268435456
Hashed bucket: d4def07af910e199702630bce068ea7d


This is insane. I feel like I've done my due diligence at this point and would appreciate some help.
Last edited by canemuto on Oct 20, 2021, 6:51:20 AM
Uninstalled Steam Version and Reinstalled PC Client Version
Same issue.
Here is the event viewer log from Stand alone Version:

Faulting application name: PathOfExile.exe, version: 0.0.0.0, time stamp: 0x616ce70a
Faulting module name: PathOfExile.exe, version: 0.0.0.0, time stamp: 0x616ce70a
Exception code: 0xc0000005
Fault offset: 0x000000000085b083
Faulting process id: 0x2d38
Faulting application start time: 0x01d7c57b49acc72e
Faulting application path: C:\Program Files (x86)\Grinding Gear Games\Path of Exile\PathOfExile.exe
Faulting module path: C:\Program Files (x86)\Grinding Gear Games\Path of Exile\PathOfExile.exe
Report Id: ec92e5f0-ece0-4379-897a-b88f17a5ac20
Faulting package full name:
Faulting package-relative application ID:


Fault bucket 1187772185220160005, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: PathOfExile.exe
P2: 0.0.0.0
P3: 616ce70a
P4: PathOfExile.exe
P5: 0.0.0.0
P6: 616ce70a
P7: c0000005
P8: 000000000085b083
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDC7F.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDDD8.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDDF8.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDDF8.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDE19.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_PathOfExile.exe_b831911d730ed84f3f90eb49e818e9d53cea_ab378fa9_6e3afe12-1d59-41f6-bcf1-263d16261c59

Analysis symbol:
Rechecking for solution: 0
Report Id: ec92e5f0-ece0-4379-897a-b88f17a5ac20
Report Status: 268435456
Hashed bucket: 8d1ee58f7a62589cf07bd08266231a05
Cab Guid: 0

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