Installation problem on MacOS Catalina 10.15.7

Hi community,

I am currently using a MacBook Pro and wanted to start playing PoE. Unfortunately it's not possible for me to even install the game. I tried it with the version that I got here in the forums and of course with the steam-version. Neither of them work and after my first startup I am welcomed with this message:

"
Process: Path of Exile [453]
Path: /Applications/Path of Exile.app/Contents/MacOS/Path of Exile
Identifier: com.GGG.PathOfExile
Version: 1.0 (161847)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Path of Exile [453]
User ID: 501

Date/Time: 2020-11-24 16:01:44.093 +0100
OS Version: Mac OS X 10.15.7 (19H2)
Report Version: 12
Anonymous UUID: 8E08922F-593E-ECAA-8A7B-6DAC19DE3420


Time Awake Since Boot: 44 seconds

System Integrity Protection: enabled

Crashed Thread: 6

Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Illegal instruction: 4
Termination Reason: Namespace SIGNAL, Code 0x4
Terminating Process: exc handler [453]

Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff6b0f7dfa mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff6b0f8170 mach_msg + 60
2 com.apple.CoreFoundation 0x00007fff3102ba27 __CFRunLoopServiceMachPort + 247
3 com.apple.CoreFoundation 0x00007fff3102a4e1 __CFRunLoopRun + 1329
4 com.apple.CoreFoundation 0x00007fff31029953 CFRunLoopRunSpecific + 466
5 com.apple.HIToolbox 0x00007fff2fc44abd RunCurrentEventLoopInMode + 292
6 com.apple.HIToolbox 0x00007fff2fc447d5 ReceiveNextEventCommon + 584
7 com.apple.HIToolbox 0x00007fff2fc44579 _BlockUntilNextEventMatchingListInModeWithFilter + 64
8 com.apple.AppKit 0x00007fff2e28a039 _DPSNextEvent + 883
9 com.apple.AppKit 0x00007fff2e288880 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1352
10 com.apple.AppKit 0x00007fff2e58aef2 -[NSApplication _doModalLoop:peek:] + 315
11 com.apple.AppKit 0x00007fff2e589c85 __35-[NSApplication runModalForWindow:]_block_invoke_2 + 64
12 com.apple.AppKit 0x00007fff2e589c32 __35-[NSApplication runModalForWindow:]_block_invoke + 70
13 com.apple.AppKit 0x00007fff2e5894c4 _NSTryRunModal + 100
14 com.apple.AppKit 0x00007fff2e5893a9 -[NSApplication runModalForWindow:] + 128
15 com.apple.AppKit 0x00007fff2e7127bc __19-[NSAlert runModal]_block_invoke_2 + 147
16 com.apple.AppKit 0x00007fff2e712716 __19-[NSAlert runModal]_block_invoke + 70
17 com.apple.AppKit 0x00007fff2e5894c4 _NSTryRunModal + 100
18 com.apple.AppKit 0x00007fff2e623d87 -[NSAlert runModal] + 121
19 com.apple.AppKit 0x00007fff2e290bfe __55-[NSPersistentUIRestorer promptToIgnorePersistentState]_block_invoke + 908
20 com.apple.AppKit 0x00007fff2e290833 -[NSApplication _suppressFinishLaunchingFromEventHandlersWhilePerformingBlock:] + 25
21 com.apple.AppKit 0x00007fff2e2907e3 -[NSPersistentUIRestorer promptToIgnorePersistentState] + 229
22 com.apple.AppKit 0x00007fff2e2904a4 -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:completionHandler:] + 171
23 com.apple.AppKit 0x00007fff2e2902e6 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 536
24 com.apple.AppKit 0x00007fff2e28ff38 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 688
25 com.apple.Foundation 0x00007fff336bba26 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 308
26 com.apple.Foundation 0x00007fff336bb890 _NSAppleEventManagerGenericHandler + 98
27 com.apple.AE 0x00007fff323c0203 0x7fff323b3000 + 53763
28 com.apple.AE 0x00007fff323bf929 0x7fff323b3000 + 51497
29 com.apple.AE 0x00007fff323b7bd7 aeProcessAppleEvent + 449
30 com.apple.HIToolbox 0x00007fff2fc567fa AEProcessAppleEvent + 54
31 com.apple.AppKit 0x00007fff2e28a2d1 _DPSNextEvent + 1547
32 com.apple.AppKit 0x00007fff2e288880 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1352
33 com.apple.AppKit 0x00007fff2e27a58e -[NSApplication run] + 658
34 com.apple.AppKit 0x00007fff2e24c396 NSApplicationMain + 777
35 com.GGG.PathOfExile 0x00000001057b756b 0x1057b2000 + 21867
36 libdyld.dylib 0x00007fff6afb6cc9 start + 1

Thread 1:
0 libsystem_pthread.dylib 0x00007fff6b1bab68 start_wqthread + 0

Thread 2:
0 libsystem_pthread.dylib 0x00007fff6b1bab68 start_wqthread + 0

Thread 3:
0 libsystem_kernel.dylib 0x00007fff6b0fa756 __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff6b07deea nanosleep + 196
2 libsystem_c.dylib 0x00007fff6b07dde4 usleep + 53
3 com.GGG.PathOfExile 0x0000000105fe035d 0x1057b2000 + 8577885
4 com.GGG.PathOfExile 0x0000000105fed0fc 0x1057b2000 + 8630524
5 com.GGG.PathOfExile 0x00000001057bd09d 0x1057b2000 + 45213
6 libsystem_pthread.dylib 0x00007fff6b1bf109 _pthread_start + 148
7 libsystem_pthread.dylib 0x00007fff6b1bab8b thread_start + 15

Thread 4:
0 libsystem_pthread.dylib 0x00007fff6b1bab68 start_wqthread + 0

Thread 5:
0 libsystem_pthread.dylib 0x00007fff6b1bab68 start_wqthread + 0

Thread 6 Crashed:
0 com.GGG.PathOfExile 0x0000000105909324 0x1057b2000 + 1405732
1 com.GGG.PathOfExile 0x0000000105909228 0x1057b2000 + 1405480
2 com.GGG.PathOfExile 0x0000000105908fa5 0x1057b2000 + 1404837
3 com.GGG.PathOfExile 0x0000000105909086 0x1057b2000 + 1405062
4 com.GGG.PathOfExile 0x00000001060cc94d 0x1057b2000 + 9546061
5 com.GGG.PathOfExile 0x0000000105fdf378 0x1057b2000 + 8573816
6 com.GGG.PathOfExile 0x0000000105fdf238 0x1057b2000 + 8573496
7 com.GGG.PathOfExile 0x0000000105fee990 0x1057b2000 + 8636816
8 libsystem_pthread.dylib 0x00007fff6b1bf109 _pthread_start + 148
9 libsystem_pthread.dylib 0x00007fff6b1bab8b thread_start + 15

Thread 6 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000040 rbx: 0x000000005ea0f5f2 rcx: 0x0000000069070d48 rdx: 0x00000000c14d0a09
rdi: 0x00000000c3521a41 rsi: 0x0000000090d20e1a rbp: 0x00007000045dfc80 rsp: 0x00007000045dfb40
r8: 0x0000000069070d48 r9: 0x00000000000029f0 r10: 0x00000000ffff1fff r11: 0x00006ffef86b9cf8
r12: 0x00007000045dfcf8 r13: 0x0000000000000040 r14: 0x000000010bf26040 r15: 0x0000000001ea7854
rip: 0x0000000105909324 rfl: 0x0000000000010246 cr2: 0x000000010bf26000

Logical CPU: 0
Error Code: 0x00000000
Trap Number: 6


Binary Images:
0x1057b2000 - 0x106279ff7 +com.GGG.PathOfExile (1.0 - 161847) <1CA54826-4B37-3003-8832-EE3AD2084919> /Applications/Path of Exile.app/Contents/MacOS/Path of Exile
0x10911f000 - 0x109122047 libobjc-trampolines.dylib (787.1) <571C6A14-9E0E-3139-B82D-A1A3D46F2C9C> /usr/lib/libobjc-trampolines.dylib
0x10b2ed000 - 0x10b37ef47 dyld (750.6) <1D318D60-C9B0-3511-BE9C-82AFD2EF930D> /usr/lib/dyld
0x7fff24023000 - 0x7fff24270ff8 com.apple.RawCamera.bundle (9.02.0 - 1350.29) <59F81722-039E-33F5-A20E-936E997575A3> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x7fff26e52000 - 0x7fff26ed1ff6 com.apple.driver.AppleIntelHD4000GraphicsMTLDriver (14.7.8 - 14.0.7) <61AB15DA-0105-32FA-87EB-AE1499AA1CCE> /System/Library/Extensions/AppleIntelHD4000GraphicsMTLDriver.bundle/Contents/MacOS/AppleIntelHD4000GraphicsMTLDriver
0x7fff2c617000 - 0x7fff2c7caff3 com.apple.GeForceMTLDriver (14.0.32 - 14.0.0) <2000F3A5-AE25-3C1D-9401-94B2BA1ED46D> /System/Library/Extensions/GeForceMTLDriver.bundle/Contents/MacOS/GeForceMTLDriver
0x7fff2c7d0000 - 0x7fff2c9cbff8 com.apple.avfoundation (2.0 - 1855.3) <0837D912-3783-35D6-A94A-E474E18600CF> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x7fff2c9cc000 - 0x7fff2ca98ffe com.apple.audio.AVFAudio (1.0 - 415.75) <CAC3CA5F-FCF6-37EB-8F1A-090340E2C38E> /System/Library/Frameworks/AVFoundation.framework/Versions/A/Frameworks/AVFAudio.framework/Versions/A/AVFAudio
0x7fff2cbb8000 - 0x7fff2cbb8fff com.apple.Accelerate (1.11 - Accelerate 1.11) <C1FB2338-2D52-3884-BED3-071A82B1FD77> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff2cbb9000 - 0x7fff2cbd0ff7 libCGInterfaces.dylib (524.2.1) <69118118-1CEC-3019-A36E-3EC2FF1CAD8F> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/Libraries/libCGInterfaces.dylib
0x7fff2cbd1000 - 0x7fff2d46cfcf com.apple.vImage (8.1 - 524.2.1) <4B6AB2C1-7CF5-3FDA-AC1C-04E531AB9BCE> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
0x7fff2d46d000 - 0x7fff2d602fef libBLAS.dylib (1303.60.1) <C157903D-417A-322B-916E-DDCFE2AF97EE> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
0x7fff2d603000 - 0x7fff2d944fff libBNNS.dylib (144.100.2) <69FA0C4F-B59D-374A-9DCF-E9FA79F332FD> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBNNS.dylib
0x7fff2d945000 - 0x7fff2dcecfff libLAPACK.dylib (1303.60.1) <6FEC8434-0C35-3528-A3DE-E3C78A748B6C>

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 108
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=669.0M resident=0K(0%) swapped_out_or_unallocated=669.0M(100%)
Writable regions: Total=650.9M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=650.9M(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 384K 3
Activity Tracing 256K 1
CG backing stores 992K 2
CG image 8856K 5
CoreAnimation 19.6M 44
CoreGraphics 8K 1
CoreImage 24K 2
CoreServices 236K 1
CoreUI image data 2552K 19
Foundation 4K 1
Kernel Alloc Once 8K 1
MALLOC 225.8M 58
MALLOC guard page 32K 8
MALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated)
STACK GUARD 56.0M 7
Stack 11.0M 7
VM_ALLOCATE 192K 18
__DATA 38.1M 363
__DATA_CONST 20K 1
__FONT_DATA 4K 1
__LINKEDIT 389.1M 6
__OBJC_RO 32.3M 1
__OBJC_RW 1908K 2
__TEXT 280.0M 356
__UNICODE 564K 1
mapped file 87.2M 23
shared memory 640K 16
=========== ======= =======
TOTAL 1.5G 949
TOTAL, minus reserved VM space 1.1G 949

Model: MacBookPro10,1, BootROM 262.0.0.0.0, 4 processors, Quad-Core Intel Core i7, 2,6 GHz, 8 GB, SMC 2.3f36
Graphics: kHW_IntelHD4000Item, Intel HD Graphics 4000, spdisplays_builtin
Graphics: kHW_NVidiaGeForceGT650MItem, NVIDIA GeForce GT 650M, spdisplays_pcie_device, 1 GB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (7.21.190.33 AirPortDriverBrcm4360-1601.1)
Bluetooth: Version 7.0.6f7, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM512E, 500,28 GB
USB Device: USB 3.0 Bus
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4


The message is actually a little longer but due to the character limitation to the forum posts i deleted a big part of "binary images".

I tried what was explained here about a certain command, but it didn't help...
Hopefully anyone knows a solution to this.

Thanks in advance.
Last bumped on Dec 3, 2020, 9:16:32 PM
Hi,

So we're able to look into this further, could you please send a Mac System Report to our techsupport@grindinggear.com email?

A System Report can be generated by clicking on the Apple icon in the upper left corner -> ‘About This Mac’ -> ‘System Report’. Once that is open, the top interface bar should allow you to click ‘File -> Save’. Please attach that file to the email.

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