Error "bad allocation" on loading screens
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ello everybody,
after a small correspondence with the technical support (who asked me to post this here in the forum) I'll describe my problem here as well and hope for help. I have the problem since March 10, I can start the game I can choose a character - if I then press play comes the loading screen and then the error "bad allocation" in 9 out of 10 cases in 1 out of 10 cases I come to the city and then get the error when joining the hideout or another city. I've been hard at taking the MTX out of all the equipment - without any improvement. I've created a new character as a test - without any improvement. Here is a Pastbin with an extract of my logfile from PC 1 ---- https://pastebin.com/u0XdWVeW My hardware specs PC 1 ---------------------- Core i7 8700 Chipset 370Z 32GB Ram DDR4 Nvidia GTX 1080Ti 11GB Hard Drive - SSD and M2 SSD <Installation place both tried out by the game Windows 10 PRO - Patch 1803 Monitor 4K 3840 * 2160 @ 60FPS <in game resolution ---------------------- Notebook ---------------------- Notebook Acer Aspire VX15 Core i5 GTX 1050 4GB 8GB Ram DDR4 Hard drive - SSD <installation location from the game Windows 10 Pro - Patch 1803 Monitor Full HD - 1920 * 1080 <in game resolution ---------------------- PC 2 ---------------------- Core i5 AMD Radeon R9 390 16GB RAM Hard drive - SSD <installation location from the game Windows 10 Home Monitor Full HD - 1920 * 1080 <in game resolution The error occurs on each of the devices when I log in with my normal account. I ran the PackCheck several times on all devices without an error message or other problems, the error "bad allocation" comes nevertheless. -------------------------------------------------- ----------- Now I have to test a completely new account and the strange thing is that I can play for hours without any error message, but also without my MTX and the whole StashTabs! Therefore, I assume that it can not be a problem with the hardware or the PoE installation / PoE files - but let me also like a better lesson if so the problem disappears I do not give up hope on who has a solution to the problem. greeting Ilumant Last bumped on Mar 19, 2019, 12:31:52 PM
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Got same problem in the past. In cause this only appear at this special account (an other older and a new one) work perfect and we tried this account at friends PC give same error) it MUST be a problem at userdatatbase side.
But ... no "support" help! Only computer like generated answer with: ...feel free to ask again... There is no support who is really interested in doing "support". My result: Just have to delete this account with x$ of mtx and additional stash/special-tabs and start with new. Therefore i can say... don't hope for help from GGG/Support. _ |
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These are not nice prospects for me ..... but good for GGG --- new StashTabs around 1000 points = $ 100 for the first outfit ...... and the earned Season Rewards are no longer regain those are gone
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well if I understand you correctly, you have confirmed that a brand new account can play on all your devices without problems.
Then it can't be a TECH support problem, but an account problem. Please e-mail GGG support (NOT TECHSUPPORT) and clearly tell them this. |
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I did that today and got the same automatic mail back from Support!
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