[SOUND] No Sound Driver Detected

I have an issue with "No Sound Driver Detected". I cannot get sound past the main logo of the screen. I'll post screenshots upon request.

Googling this seems to have been an issue before with some folks. Any help is appreciated. Thank you!

(0) Delete the production_Config.ini in your My Documents/My Games/POE/ folder. Where your screenshot and filter goes. And empty trash can.

(1) Please post your DXdiag txt report via pastebin.com

(2) What sound card (and setup - headphones) do you use and what Windows settings? Onboard on the motherboard? PCI card? USB?

If you use a USB soundcard/device eg a DAC, my post about that can be found here: https://www.pathofexile.com/forum/view-thread/2332878/page/1#p16258595

(3) Are Windows, drivers and bios up to date?

(4) Do you have any other sound related problems

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I cannot get sound past the main logo of the screen.

FYI:

I have a USB Corsair headset, which is recognised by the game and in-game sound I get through the headset.

But the GGG intro logo animation sound, the Kitava cinematic, and the skill gem tutorial video sound (when you click on the exclamation mark on the skill gem in the quest rewards popup) comes from my speakers setup, if I have in Windows, via the speaker settings my onboard motherboard sound driver (Realtek) selected.

If I select my USB Corsair headset via the tray speaker icon, I get everything through the USB Corsair headset.

That is the only oddity of the POE sound settings I am aware of.

(0) Done nothing changed

(1) DxDiag https://pastebin.com/ciEL7giL

(2) I'm using Realtek's built in mobo sound card. The NVIDIA High Definition audio is also installed. I use that when not using a headset.

(3) Windows and all drivers are up to date. Did this when trying to diag myself.

(4) No other sound related problems.


I'll keep looking into solutions. Thanks for the help.

Just to be clear. You have no sound device detection problem in other games. Or applications (eg VLC, Chrome). Only in POE (under Options > Sound tab > Device drop down) there is NO sound device listed?

If this is the case, how did you install POE, and did you recently upgrade Windows? Check if POE (the application) has access rights (Windows rights management stuff) to sound devices by:

(1) log in as Admin and start POE and see if the sound devices are listed now in the Sound tab

(2) go in the POE installation folder and start POE with Administrator rights right click POE.exe "Run as administrator"

(3) please check the POE.exe via Properties > Compatibility tab, that POE is not started under some Windows 7 compatibility option ... if you have recently upgraded Windows 7 to Windows 10 or W8 to W10 (this is a known problem, that installed games/apps might run in compatibility mode (the previous OS version) and thus not working correctly).

Use the PathOfExile_x64Steam.exe if you use Steam installation. Don't know about naming for the Standalone Client (64bit exe).

Read the links I posted in the other Sound problem post ( https://www.pathofexile.com/forum/view-thread/2332878/page/1#p16258595 ):

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Googeling some, the only relatable/reasonable assumption is this article about Windows and who has access to the device and who not: https://www.pcgamer.com/uk/the-most-frustrating-windows-7-audio-problem-solved/ https://www.techsupportforum.com/forums/f217/solved-no-sound-the-unsolvable-problem-take-the-challenge-594113.html#post3401894