Help and Information - Is support open on the weekends NZ time? - Forum

I am asking because I had been waiting for 4 days now for an email from support Last edited by Some_Day#1516 on Sep 7, 2018, 4:30:29 PM Last bumped on Sep 7, 2018, 5:43:53 PM	Posted by Some_Day#1516 on Sep 7, 2018, 3:20:40 PM Quote this Post
there are some staff working weekends but it's not the full lot, depending on your issue (something with security questions) that's usually the opening part of the ticket, once you pass security you would be placed in a separate queue for your issue, unfortunately this other queue is worked by a smaller team and they are usually backlogged to some degree....and this being the start of a new league they will be. Ancestral Bond. It's a thing that does stuff. -Vipermagi He who controls the pants controls the galaxy. - Rick & Morty S3E1	Posted by lagwin1980#2224 on Sep 7, 2018, 4:30:50 PM Quote this Post
" lagwin1980 wrote: there are some staff working weekends but it's not the full lot, depending on your issue (something with security questions) that's usually the opening part of the ticket, once you pass security you would be placed in a separate queue for your issue, unfortunately this other queue is worked by a smaller team and they are usually backlogged to some degree....and this being the start of a new league they will be. Right, thanks for the info. Because they stopped replying after I provided all the info they requested. I asked to change my email. I must be in a queue.	Posted by Some_Day#1516 on Sep 7, 2018, 4:50:49 PM Quote this Post
What used to happen (years back) was that the emails were split into two groups and you would be waiting in the queue before getting an answer (at one point there was a queue of almost a month) It was supposed to be the large team got easy stuff and the small team got the more difficult and time consuming tickets (stuff like ban investigations or recovery of hacked accounts etc) Now however, the large team do partial processing of the other teams tickets to speed the process up (all the security questions) rather than leaving you hanging for however long the queue is before even starting. Ancestral Bond. It's a thing that does stuff. -Vipermagi He who controls the pants controls the galaxy. - Rick & Morty S3E1	Posted by lagwin1980#2224 on Sep 7, 2018, 4:58:15 PM Quote this Post
" lagwin1980 wrote: What used to happen (years back) was that the emails were split into two groups and you would be waiting in the queue before getting an answer (at one point there was a queue of almost a month) It was supposed to be the large team got easy stuff and the small team got the more difficult and time consuming tickets (stuff like ban investigations or recovery of hacked accounts etc) Now however, the large team do partial processing of the other teams tickets to speed the process up (all the security questions) rather than leaving you hanging for however long the queue is before even starting. A month? Wow. I haven't played in almost a year! I had a week off and planned to play this week and I couldn't login because I had no access to an old spam email that I deleted. I provided everything they asked for even the credit card purchase. Now I realized I wasted wasted my week waiting! It's a shame because I had $100 of micro transactions on that account. I will just open a new account now, I wish they advised me of the wait time as this is quite ridiculous. Last edited by Some_Day#1516 on Sep 7, 2018, 5:44:16 PM	Posted by Some_Day#1516 on Sep 7, 2018, 5:43:53 PM Quote this Post