Game crash when trying to enter hideout.
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When I try to enter my hideout on Talisman SC my client crashes on the loading screen.
I can enter any other waypoint. I can enter other account hideouts. If other characters try to enter my hideout their client crashes. I can enter my hideout on standard league. I only had the one character on this account in Talisman SC league, so rolled another and tried to enter hideout - client crashed. Prior to this becoming a problem, I had both my accounts in a party in the affected hideout - they were both disconnected for an unknown reason. No map portals were open at the time. Both character had turned in the Zana daily so no other portals open. What can I do to remedy situation? | |
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I had a read of the Common problems thread.
Ran Packcheck - no issues. Logged in on wife's computer - could enter Hideout from her machine. Tried copying game files from her machine - Content.ggpk files wouldn't transfer due to size. Uninstalled game from my machine and reinstalled, let 6gb patching run overnight. Client still crashes on entering my hideout. So Talisman League is over for me? | |
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a "Crash" is when the application completely closes... usually to desktop.
You are just getting disconnected back to the login screen. That is not a crash. If you look into the lower left area of the screen, are there any errors? If you check the Client.txt file in the Logs folder, are there any errors there? | |
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The loading screen appears while entering hideout.
Then Windows popup - PathOfExile.exe has stopped working. Windows will close the program etc. Client completely closes to desktop. | |
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Can you please pull the detailed error from the Windows Event/Error logs (Event Viewer) and post those details?
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Hopefully this is what you're looking for?
Spoiler
- System
- Provider [ Name] Application Error - EventID 1000 [ Qualifiers] 0 Level 2 Task 100 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2016-02-10T17:56:32.918828000Z EventRecordID 328 Channel Application Computer XStrike Security - EventData PathOfExile.exe 0.0.0.0 56aac49f PathOfExile.exe 0.0.0.0 56aac49f c0000005 00103d84 180c 01d1642c3590efcb C:\Program Files (x86)\Grinding Gear Games\Path of Exile\PathOfExile.exe C:\Program Files (x86)\Grinding Gear Games\Path of Exile\PathOfExile.exe f3abd4d7-22d5-4859-9285-e1dd41150c1e or is it the info above the error log?
Spoiler
- System
- Provider [ Name] Windows Error Reporting - EventID 1001 [ Qualifiers] 0 Level 4 Task 0 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2016-02-10T18:00:06.385454500Z EventRecordID 329 Channel Application Computer XStrike Security - EventData 107945184747 1 APPCRASH Not available 0 PathOfExile.exe 0.0.0.0 56aac49f PathOfExile.exe 0.0.0.0 56aac49f c0000005 00103d84 C:\Users\Ross\AppData\Local\Temp\WER2D9F.tmp.WERInternalMetadata.xml C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_PathOfExile.exe_7c33e36993d439ca60be5bdd36d642f81d9d5676_fe98b158_1b646eff 0 f3abd4d7-22d5-4859-9285-e1dd41150c1e 0 92a9d2a51810ca5a4ff2b6d121e6b394 | |
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0xc0000005 is a general "Access Denied" exception which happens when something attempts to access memory it doesn't seem to have access to.
This is usually due to issues with compatibility or things injecting into the process. Unfortunately, these specific issues are sometimes hard to track down. Can you post a DxDiag.exe export ("Save all information" button) inside of a Spoiler tag here, or inside of a pastebin.com link here using the URL tag? | |
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Not that this is necessarily a guarantee to fix the issue, but have you tried updating your video drivers directly from Nvidia's website (and do a clean install)?
Looks like your GPU drivers are a little out of date. Sometimes a clean install of the GPU drivers can help with random crashes like these. Also, if you're using anything like PrecisionX or Afterburner or any other applications which might interfere with the GPU pipeline, might want to try closing/disabling them to see if that makes any difference. This also includes Gaming Services like the Razer Gaming Service or the Asus ROG GameFirst software. Try to limit the number of things running in the background to narrow down any possible problems. | |
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I've updated Video drivers including a clean install.
Do I need to talk to my ISP now regarding cached files? I'm in New Zealand and Slingshot is my provider. |
