Prisoners gate crashing my system

Hi all,

Wonder if anyone has experienced crashing in Prisoners gate. After around 5 mins (it can vary in time) I am getting black screens, stuck/repeating audio and I have to power my machine down with the power button. I am getting no BSODs, event logs, or dumps. It is happening only in the above area.

Through searching for a solution to this problem I see a lot of suggestions that it is hardware related. I know that this is not a hardware problem with my machine, temps are fine, psu and kettle lead are fine. Being that it may be drivers, I have tried several different versions to rule this out. I have also tried repak to check the hash lengths, verified the file structure in steam and finally re-installation of the game. I am a little stuck as to what to try next, are there any dumps that the client is chucking out that I can look at??

The strangest thing is I have made no changes to my pc or poe client and everything was working fine a day or so ago, so this has just randomly started appearing.


Thanks in advance for any help given.

Spec added in case of relevance

i5-2500k
16gb dd3 2133mhz
gtx 980
800w seasonic
win 10 home 64bit


DXDIAG: http://pastebin.com/DngTpR4y

bump in hope that someone may be able to help :(

I skipped it by rushing through the zone but am now on a new char and need to get through it!.

Check your event viewer and see if there is an error message for the time of the crash, also post a dxdiag in spoilers

Like I said, there are no entries in my event viewer or similar. dxdiag is not showing anything out of the blue.

EDIT: added dxdiag report to OP in case I have missed something.

Having the exact same problem, but not just a singular area. It started with Merveil early morning on the 24th, did it no problem on a separate character the day before.

I'm now having the same problem from the Merveil fight, now to Act 2. From the pre-camp map to the actual camp.

I had to have someone do Merveil for me to advance in hopes of no longer having this issue, but I was wrong.

I'm also having issues with prisoners gate AND climb. My display driver is crashing and this only happens in these two zones. In fact it has happened as long as I've played poe but it's been more rare, like once in league but always in same zones. Now it's like everytime I roll new character. Pretty hard to roll new chars when these two zones will kill me because of this issue