Like Everyone else, PERFORMANCE ISSUES

Came out of nowhere. Was able to play all throughout the week just fine. Suddenly tonight, the game freezes, pauses, and results in my death, making it unplayable CONSTANTLY. The pausing/freezing lasts about 30 seconds before I die, and immediately happens again upon playing again.

What I've tried:
Lowering resolution
Lowering Graphics
Updating gpu driver
turning down sound channel
verifying game files in steam
rebooting computer
restarting game
uninstalling/reinstalling
contacting in-game tech support which yields an email stating they don't offer tech support over email.

It doesn't feel very good to buy a game that literally doesn't work.


Last bumped on Sep 6, 2025, 4:06:46 AM
Could I ask for a screenshot of the full suite of in-game metrics (not just latency) taken while experiencing the symptoms?

https://www.poecommunity.help/information/in-game-metrics
GGG do not offer first-party Technical Support.

Free Technical Support guides are available here: https://www.poecommunity.help

No ads, trackers, or other weird stuff.
https://imgur.com/a/V2WdSam
this is mid lag spike where I can't move.
here's another where the network MS went up to 4000 then kicked me out
https://imgur.com/a/h9cE624
This is probably going to lead to a WinMTR log, but see if this guide helps at all;

https://www.poecommunity.help/troubleshooting/lag/spikes
GGG do not offer first-party Technical Support.

Free Technical Support guides are available here: https://www.poecommunity.help

No ads, trackers, or other weird stuff.

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