Pets are no longer equippable or removed from hideout after attempting to import to Hideout

Hello, my pets can no longer be equipped or removed from my hideout after I attempt to import them when they're equipped to my character.

Step 1: Equip pet to character

Step 2: Attempt to import a template into the hideout which uses that same pet.

Step 3: Unequip the pet from my character.

Step 4: Attempt to import that same template into the hideout which uses that same pet, again.

After doing this, the pet will disappear from BOTH my character equipment AND won't show up in the hideout either. Despite this, the pet still says it's "In Use". Pressing the Reclaim All button on the Hideout won't reclaim it. Attempting to equip it gives the attached screenshot where it says it's in use and that I can unequip it from a list of options, but nothing in the list shows up (usually there'd be an option saying it's equipped to a hideout and I can unequip it from there)

This might be a bug specifically for accounts that were transferred over to other e-mails like my account was. I'm not sure anyone else is experiencing this bug after I chatted around so it appears to be an account-only thing, and one thing that makes my account different from others is it was recently transferred to a new e-mail address.

This involves cash shop microtransactions. Please fix this and my account (if that's the issue)

Last edited by TiamatRoar#4443 on Sep 1, 2025, 3:36:32 PM
Last bumped on Sep 1, 2025, 3:33:51 PM

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