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Hello, I am a new Chinese player of POE2, my account nickname is [Removed by Support] I'm currently experiencing some issues with my account. First of all, when my account was changed to a new email address on the PC, I entered the wrong 1 digit in the new mailbox, and the account email was changed from [Removed by Support] it's my mailbox.,I hope the game official can help me change my email back.,Change it to [Removed by Support] In addition, since I am a Chinese player, when I use the accelerator to play on the console, the game detects the IP abnormality because of the accelerator, resulting in the account locked, I hope the game customer service can help me unlock it.
I emailed support@grindinggear.com several times on [Removed by Support] but I never received a reply. It's been almost 2 weeks. Please get back to me as to if this can solve my problem。 Thank you. Last edited by BenMH_GGG#0000 on Apr 17, 2025, 10:19:01 PM Last bumped on Apr 17, 2025, 10:26:29 PM
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Hey there, I'm really sorry about the delay - if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible
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I apologize for the inconvenience caused to you, but as a Chinese player, it is really too difficult to play Poe2. My issues have led me to be unable to experience the game properly, and I have sent multiple help emails but have not received a response, which has made me very anxious. I have no solution and have turned to the forum to seek help.
我很抱歉对您造成了困扰，但是作为一名中国玩家，想要游玩poe2实在是太困难了，目前我的困扰已经导致我无法正常体验游戏了，我已经多次发送求助邮件，但是一直没有收到回复，导致我现在很焦虑，实在是没有解决办法，才向论坛发送了信息请求帮助。 |
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