Steam account linked, everything is now gone
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Relatively new player here. Yesterday I merged my Steam account with my POE account. My characters, currency, and all the in game shop items I purchased are now gone. Yesterday I sent an email as we're supposed to do, but I haven't heard anything back.
My highest character is only around level 40, so I don't care about my characters as much as I do all the in game shop items I've paid for. I've spent at least $200 on pets, tabs, and supporter packs. The supporter packs were the reason I merged accounts, so I could upgrade them. Is this something that can be fixed? Does anyone know how long it might take? I am so bummed about this. If I had known this would happen, I would have never merged. Last bumped on Aug 20, 2017, 8:50:21 AM
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Hello,
Support are very busy, but don't worry - they can help you with this. :) There's more information linked to from my signature if you're interested. GGG do not offer first-party Technical Support.
Free Technical Support guides are available here: https://www.poecommunity.help No ads, trackers, or other weird stuff. |
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Thank you very much for assurance, as well as the information link. I wish I had read that yesterday. Live and learn, right?
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support@grindinggear.com email them is the only option, so going to be monday at earliest it is fixed. Same boat wanted to get a supporter pack and linked steam in case it is directly added to my account and not a activation code, now stuck.
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