Shipments not going through, it resets when I click "Set sail"

Observed behavior:
When I click "Set sail" on a shipment, sometimes it doesn't go through, it just resets to a blank "new shipment" UI. I noticed this when I leave shipments on for a while but nothing happens.

Steps to reproduce:
1 - Should be both actively mining and smelting
2 - Go to shipment, max out the scrollbar for ore quantity sent
3 - wait for a few seconds (amount of time needed to smelt some ore)
4 - Click set sail, the UI should reset but the shipment wouldn't go through

Possible causes:
Ore gets smelted, when you set a number of ores to send, and that number changes because of smelting. It's possible that the request fails because serverside it appears as if the player is trying to ship more than what they can.

Possible fixes:
In the checks, it should be "< what player has - the required input for smelting", another option is to just pause all of the timers while players are looking at the set sail screen (and ideally visually communicate that to them).

My suggestion is to never ship ore. Completed bars have much more value than ore.

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rocdog wrote:

My suggestion is to never ship ore. Completed bars have much more value than ore.

It's still a bug though.. I won't pull the new player card but I was confused because this kept happening yesterday too. I'd think I clicked set sail and I'd be surprised to not have anything there when I go to check. Not everyone is playing the game "optimally", so the whole "Just play better and you won't have this problem" feels a bit condescending. It's very normal to stumble into something like this, and I do think it should be fixed. If the game didn't want you to ship ore it wouldn't let you. If the game didn't want you to send over all of your ore it should at least let you know with a message and not reset the whole UI. I just want to report a bug that I found and I think it's okay to do that, because this is a bug, this is unintended behavior that is detrimental to the player experience.

Thank you for understanding.

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rocdog wrote:

My suggestion is to never ship ore. Completed bars have much more value than ore.

What do you mean by that? Completed bars have much more value than ore? Oh you mean smelted ore into bars?

Well i never ship Ore and yet im experiencing the same bug that the thread starter mention. Very annoying.

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Krayken wrote:

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rocdog wrote:

What do you mean by that? Completed bars have much more value than ore?

Yes, in one of the tooltips bars are worth 5x as much as ore. So if you're doing favoured stuff, you can divide the value by 5.