Game crashes at loading screen, can't access the game.
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Yesterday I tried to load my game through my NVIDIA driver which is fine for all my games, when I did that to path of exile, I saw a patch loading (I dont know if there was a small patch yesterday) around 120MB. ever since then, I ALWAYS crash on loading screen after choosing my character, the gear icon freezes then the game closes automatically, and I've tried many "Fixes" as some people suggested in other topics or forums but none seems to work, I'm running as admin, I've run the pack check, disabled fullscreen optimization.
It's really sad I have to start playing with settings and files whenever this happens, the game was working just fine with all my settings on the pc as it is, so naturally, all those fixes that are related to changing or deleting some files will never work, it might make it worse actually. I will post my dxdiag and I hope someone be able to help me, since ggg will only receive emails for microtransactions and payment related inquiries only. EDIT: the game works now when i switched to Vulkan?? even though the lag spikes are more than usual. Last edited by Diaval221#5871 on Nov 24, 2021, 5:52:16 AM Last bumped on Nov 24, 2021, 1:41:47 PM
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Spoiler
[DXDIAG]System Information
------------------ Time of this report: 11/24/2021, 12:31:51 Machine name: DESKTOP-C9JAS4A Machine Id: {AC20B14E-AB25-417D-B68D-71443305FC5E} Operating System: Windows 10 Pro 64-bit (10.0, Build 19043) (19041.vb_release.191206-1406) Language: English (Regional Setting: English) System Manufacturer: Gigabyte Technology Co., Ltd. System Model: B85-HD3 BIOS: FC (type: UEFI) Processor: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz Memory: 8192MB RAM Available OS Memory: 8064MB RAM Page File: 6735MB used, 9459MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 12 DX Setup Parameters: Not found User DPI Setting: 120 DPI (125 percent) System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled Miracast: Available, no HDCP Microsoft Graphics Hybrid: Not Supported DirectX Database Version: 1.0.8 DxDiag Version: 10.00.19041.0928 64bit Unicode DxDiag Previously: Crashed in Direct3D (stage 2). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information ------------ DxDiag Notes ------------ Display Tab 1: No problems found. Display Tab 2: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Input Tab: No problems found. -------------------- DirectX Debug Levels -------------------- Direct3D: 0/4 (retail) DirectDraw: 0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail) --------------- Display Devices --------------- Card name: NVIDIA GeForce GTX 1650 Manufacturer: NVIDIA Chip type: NVIDIA GeForce GTX 1650 DAC type: Integrated RAMDAC Device Type: Full Device (POST) Device Key: Enum\PCI\VEN_10DE&DEV_1F82&SUBSYS_38001462&REV_A1 Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] Device Problem Code: No Problem Driver Problem Code: Unknown Display Memory: Unknown Dedicated Memory: n/a Shared Memory: n/a Current Mode: 1920 x 1080 (32 bit) (60Hz) HDR Support: Not Supported Display Topology: Internal Display Color Space: Unknown Color Primaries: Unknown Display Luminance: Unknown Monitor Name: Generic PnP Monitor Monitor Model: Monitor Id: Native Mode: Output Type: Monitor Capabilities: HDR Not Supported Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP Advanced Color: Not Supported Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_171a8092a51ff342\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_171a8092a51ff342\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_171a8092a51ff342\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_171a8092a51ff342\nvldumdx.dll Driver File Version: Unknown (Unknown) Driver Version: 30.0.14.9676 DDI Version: Unknown Feature Levels: Unknown Driver Model: WDDM 2.7 Hardware Scheduling: Supported:True Enabled:True Graphics Preemption: Pixel Compute Preemption: Dispatch Miracast: Not Supported Detachable GPU: No Hybrid Graphics GPU: Not Supported Power P-states: Not Supported Virtualization: Paravirtualization Block List: No Blocks Catalog Attributes: Universal:False Declarative:True Driver Attributes: Final Retail Driver Date/Size: Unknown, 0 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/a Device Identifier: Unknown Vendor ID: 0x10DE Device ID: 0x1F82 SubSys ID: 0x38001462 Revision ID: 0x00A1 Driver Strong Name: oem1.inf:0f066de31828fc44:Section024:30.0.14.9676:pci\ven_10de&dev_1f82&subsys_38001462 Rank Of Driver: 00CF0001 Video Accel: Unknown DXVA2 Modes: Unknown Deinterlace Caps: n/a D3D9 Overlay: Unknown DXVA-HD: Unknown DDraw Status: Disabled D3D Status: Not Available AGP Status: Not Available MPO MaxPlanes: Unknown MPO Caps: Unknown MPO Stretch: Unknown MPO Media Hints: Unknown MPO Formats: Unknown PanelFitter Caps: Unknown PanelFitter Stretch: Unknown Card name: Intel(R) HD Graphics 4600 Manufacturer: Intel Corporation Chip type: Intel(R) HD Graphics Family DAC type: Internal Device Type: Full Device Device Key: Enum\PCI\VEN_8086&DEV_0412&SUBSYS_D0001458&REV_06 Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] Device Problem Code: No Problem Driver Problem Code: Unknown Display Memory: Unknown Dedicated Memory: n/a Shared Memory: n/a Current Mode: Unknown HDR Support: Unknown Display Topology: Unknown Display Color Space: Unknown Color Primaries: Unknown Display Luminance: Unknown Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll Driver File Version: Unknown (Unknown) Driver Version: 20.19.15.5171 DDI Version: Unknown Feature Levels: Unknown Driver Model: WDDM 2.0 [/DXDIAG] |
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nice that you could solve it with using vulcan.
" your dxdiag crashed when you ran it? also, your pc has 2 graphic cards, one separate card and one integrated in the cpu. you need to make sure the game uses the dedicated gpu. age and treachery will triumph over youth and skill! Last edited by vio#1992 on Nov 24, 2021, 7:27:20 AM
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Thank you for replying,
I'm running on NVIDIA card and the game recognizes it, the other one (Intel graphics 4600) makes it hard to even walk around in game with 5 FPS or something, and that of course goes back to this card being very old , so yeah I always run it on NVIDIA. Now about that crash error, yes I got this message when I first opened the DXdiag to extract the report but it never occurred again since I selected don't skip, I'm not knowledgeable about this specific error whatever it was, but I don't believe it was related to the issue, correct me if I'm wrong. Now as I said, Vulkan is unplayable, the CPU skyrockets on the graph when I display it in game, but whenever I try to switch back to Direct11 the problem comes back, I'm not sure what happened that caused this but its definitely related to yesterday's patch, because it only started to happen after the patch took its course. I thought the fact that I have DX12 and the game doesn't provide the option to run on it is an issue but I discovered that its backward compatible and its fine, beside again, I already had DX12 for a long while installed now even before starting POE. I really hope someone from support can reach out as well because I don't see them active on other posts. |
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i looked at your dxdiag again, what's weird is that it doesn't recognise the graphic cards' memory. also the driver isn't whql certified.
try updating it, maybe it works. -- this form is mostly user to user help, if you want ggg to be involved in technical issues, try mailing them at techsupport@grindinggear.com write down exactly what happens and what you tried and include the dxdiag log. age and treachery will triumph over youth and skill!
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" Thank you for replying, Can you explain more on how it's not recognized? because this definitely has an impact on my card performance. what can I do to fix or improve this? |
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i would update the driver for the gpu.
age and treachery will triumph over youth and skill!
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