Lost registered email. How to login game now?

As the title says. I lost the email adress I registered PoE with.
I have all information for my PoE account but cant log into the game anymore because my location changed so its locked.
What can I do now? The email is gone, there is no way to get it back.
Last bumped on Apr 18, 2021, 1:32:39 PM
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Teheron wrote:
As the title says. I lost the email adress I registered PoE with.
I have all information for my PoE account but cant log into the game anymore because my location changed so its locked.
What can I do now? The email is gone, there is no way to get it back.


You have to do the following -->

E-mail GGG support DURECTLY from your new e-mail.
In the e-mail explain the problem and INCLUDE the following information :

1. Your old e-mail (the one you have lost).
2. Your PoE account name.
3. 2 - 3 char names from this account.

GGG support will then start the "account verification" process to prove that you are indeed the correct account owner (the process is SEVERAL e-mails fra GGG support to you with questions). If you answer correctly, then GGG support will change the e-mail on your account.

This process will take 1+ weeks to complete at the moment.
As HanSoloDK mentioned, our team can look into this with you over email. We are able to update email addresses for our players, but we would need to verify some details with you before considering that.

It would be great if you could contact us at support@grindinggear.com about this issue.
Thanks. As you said the support sorted out the case and I am back in the game. Thanks a lot

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