Guild transaction has not be processed yet

Hi, a guild member has sent a transaction and it says it has been completed, and yet it is not shown in our guild points
Last bumped on Feb 22, 2021, 6:56:15 PM
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bloopig wrote:
Hi, a guild member has sent a transaction and it says it has been completed, and yet it is not shown in our guild points


depending on the transaction, the guild leader have to accept it first BEFORTE it shows up.

Last edited by HanSoloDK on Feb 22, 2021, 5:02:35 PM
Are you able to check with the leader of the guild that the guild point donation has been accepted? If the guild leader has accepted the point donation and the points still aren't showing up, please ask the guild leader to contact us at support@grindinggear.com and we can look into this further!
Hi, in this case I'm the guild leader I had indeed clicked accept, and it shows as a completed transaction on the history.

As advised, I've emailed support at the given address. Thank you for the help!
Last edited by bloopig on Feb 22, 2021, 5:20:36 PM
I've fixed this up for you now.
✮ Web Developer #2 ✮
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Thank you!

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