Crash on startup

Hi,

POE worked just fine on my PC until today. After today update I was able to run it once but after that it keeps crashing on startup. Game starts launching and I see a black screen for a second, then desktop is showing for a split of second then black screen again and then crash. There is no error popup. I tried to run game in window mode and uninstall / install again but that did not helped. Can you please advice how to fix this?

Here are client.txt logs

2020/03/22 09:00:26 ***** LOG FILE OPENING *****
2020/03/22 09:00:26 83690687 1c7 [INFO Client 11792] Send patching protocol version 5
2020/03/22 09:00:27 83690812 23d [INFO Client 11792] Web root: http://patchcdn.pathofexile.com/3.10.0.6/
2020/03/22 09:00:27 83690812 23e [INFO Client 11792] Backup Web root: http://patch.poecdn.com/patch/3.10.0.6/
2020/03/22 09:00:27 83690812 249 [INFO Client 11792] Requesting root contents 1
2020/03/22 09:00:27 83690890 273 [INFO Client 11792] Got file list for "" 0
2020/03/22 09:00:27 83690890 2b3 [INFO Client 11792] Requesting folder Redist 1
2020/03/22 09:00:27 83690953 273 [INFO Client 11792] Got file list for "Redist" 0
2020/03/22 09:00:27 83690953 2da [INFO Client 11792] Finished checking files
2020/03/22 09:00:27 ***** LOG FILE OPENING *****
2020/03/22 09:00:27 83691187 8a [INFO Client 12796] Enumerated adapter: NVIDIA GeForce RTX 2080
2020/03/22 09:00:27 83691296 24b [INFO Client 12796] Enumerated device for adapter: NVIDIA GeForce RTX 2080. Selected feature level: 45312. Max feature level: 45312
2020/03/22 09:00:27 83691296 142 [INFO Client 12796] Enumerated output for adapter NVIDIA GeForce RTX 2080 of \\.\DISPLAY1
2020/03/22 09:00:27 83691296 8a [INFO Client 12796] Enumerated adapter: Microsoft Basic Render Driver
2020/03/22 09:00:27 83691296 24b [INFO Client 12796] Enumerated device for adapter: Microsoft Basic Render Driver. Selected feature level: 45312. Max feature level: 45312
2020/03/22 09:00:27 83691375 205 [DEBUG Client 12796] CreateSwapChain: SetFullScreenState 1
2020/03/22 09:00:27 83691375 276 [INFO Client 12796] [DirectX] Runtime version = 11.1
2020/03/22 09:00:27 83691375 277 [INFO Client 12796] [DirectX] Feature Level = 11.1
2020/03/22 09:00:27 83691375 278 [INFO Client 12796] [DirectX] Driver Command Lists = NO
2020/03/22 09:00:27 83691375 279 [INFO Client 12796] [DirectX] Driver Concurrent Creates = YES
2020/03/22 09:00:27 83691375 27a [INFO Client 12796] [DirectX] Driver Constant Buffer Offsetting = YES
2020/03/22 09:00:27 83691406 9b [INFO Client 12796] Building Uncached Shader Resampler_OutColor_Upsample_MinMax. Profile ps_4_0 and entrypoint Resample with macros: OUT_COLOR=1 UPSAMPLE=1 MINMAX_FILTER=1
2020/03/22 09:00:28 83692437 8a [INFO Client 11792] Enumerated adapter: NVIDIA GeForce RTX 2080
2020/03/22 09:00:28 83692546 24b [INFO Client 11792] Enumerated device for adapter: NVIDIA GeForce RTX 2080. Selected feature level: 45312. Max feature level: 45312
2020/03/22 09:00:28 83692546 142 [INFO Client 11792] Enumerated output for adapter NVIDIA GeForce RTX 2080 of \\.\DISPLAY1
2020/03/22 09:00:28 83692546 8a [INFO Client 11792] Enumerated adapter: Microsoft Basic Render Driver
2020/03/22 09:00:28 83692546 24b [INFO Client 11792] Enumerated device for adapter: Microsoft Basic Render Driver. Selected feature level: 45312. Max feature level: 45312
2020/03/22 09:00:28 83692671 205 [DEBUG Client 11792] CreateSwapChain: SetFullScreenState 1
2020/03/22 09:00:28 83692671 276 [INFO Client 11792] [DirectX] Runtime version = 11.1
2020/03/22 09:00:28 83692671 277 [INFO Client 11792] [DirectX] Feature Level = 11.1
2020/03/22 09:00:28 83692671 278 [INFO Client 11792] [DirectX] Driver Command Lists = NO
2020/03/22 09:00:28 83692671 279 [INFO Client 11792] [DirectX] Driver Concurrent Creates = YES
2020/03/22 09:00:28 83692671 27a [INFO Client 11792] [DirectX] Driver Constant Buffer Offsetting = YES
2020/03/22 09:00:28 83692718 9b [INFO Client 11792] Building Uncached Shader Resampler_OutColor_Upsample_MinMax. Profile ps_4_0 and entrypoint Resample with macros: OUT_COLOR=1 UPSAMPLE=1 MINMAX_FILTER=1
Last edited by Armeriol12 on Mar 22, 2020, 12:03:47 PM
Last bumped on Mar 24, 2020, 3:29:41 PM
"
Armeriol12 wrote:
Hi,

POE worked just fine on my PC until today. After today update I was able to run it once but after that it keeps crashing on startup. Game starts launching and I see a black screen for a second, then desktop is showing for a split of second then black screen again and then crash. There is no error popup. I tried to run game in window mode and uninstall / install again but that did not helped. Can you please advice how to fix this?

Here are client.txt logs


Hey there,

Thanks for the report, and sorry for the trouble!

Would you be able to PM me your dxdiag info please? Cheers!

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