Orion Orion Supporter Pack bought, didnt received the Items (Ps4)

I saw it, Sarah. Thank you. Thats why i called the PSN Support. :)

Damn i wish i just could transfer my Orion Supporter Pack to my PC Account.. this isnt working aswell, right Sarah?

Hey Sarah I have sent you a email i also been effected by this mistake by PlayStation it's great to hear back from you guys and that it will be resolved :)

Kind Regards

Hey,

So is there actually a way to get the supporter pack in ps4 atm? If i buy them on the poe Website will they be avaiable on ps4?

Cheers

Hi Sarah_GGG,

I sent you an e-mail.

Thank you for working on and I hope you'll fix the problem.

Hi @Sarah_GGG

Thanks for the post (and email).

I know the world has gone tospy turvy atm, but much of peoples frustration has been due to the responses from "support" at both Sony and GGG.

You are the first person to

1. Actually provide customer support
2. Give the customer some hope that this will be resolved.


We all know that "stuff" happens, and while disappointing, it's accepted.
But the responses have be well below par before your intervention.

So thank you, and please do keep us informed on the progress.

Regards
Mark

Hi Sarah_GGG et al,

Sony sent an email today advising that they will be refunding the purchase (finally)

Thanks for stepping up, much apreciated.

Mark.

Bought Judicator supporter pack and didn't get anything.

Sent two emails to GGG and they say I should contact Sony.

Sent two messages to Sony and they won't give a refund, because everything looks ok on their end. They said developer must be the one to help not Sony.

"

Rapu1 wrote:

Bought Judicator supporter pack and didn't get anything.

Sent two emails to GGG and they say I should contact Sony.

Sent two messages to Sony and they won't give a refund, because everything looks ok on their end. They said developer must be the one to help not Sony.

As you can see from @Doktaduck reply, Sony is now making the refund.
So you have to request it again now.

"

Doktaduck wrote:

Hi Sarah_GGG et al,

Sony sent an email today advising that they will be refunding the purchase (finally)

Thanks for stepping up, much apreciated.

Mark.

Is it possible for you to post the reply from Sony (please remember to remove your personal details), so people can see how to request the refunds from Sony.

"

HanSoloDK wrote:

As you can see from @Doktaduck reply, Sony is no making the refund.
So you have to request it again now.

I requested few hours ago and received message from Sony about hour ago and they said they won't refund the purchase.