The State of Xbox and Patch 3.6.1

EDIT: We're targeting another follow up patch to release on Monday, March 18th with further memory fixes to address ongoing memory crashes that are affecting users. Thanks for your patience.

EDIT2: We were targeting Monday afternoon in North America for a 3.6.1 follow up, but have had to move it to Tuesday. The issue has been worked on all weekend and testing of the changes so far look promising.

On Monday we released patch 3.6.0 on Xbox, which many users have been experiencing performance problems with. We’ve been aggressively working towards resolving the issues and believe to have come up with a solution. In patch 3.6.1 the following change will be occurring:

  • Xbox One Base and Xbox One S consoles will wait until the entirety of preloading has completed before loading into an area. What does this mean? Currently when you enter an area the game ‘preloads’ the necessary game assets to generate the area, when this has completed your client will load and you can begin playing. The downside to this behaviour is that you may temporarily notice missing effects, textures or other assets. When you engage with monsters during this period they may also require loading of assets, which can then cause a large frame rate drop due to other loading still occurring. By waiting for the entirety of preloading to complete before beginning gameplay will result in a smoother gameplay experience, but comes with the cost of longer load times.


What about Betrayal content being re-enabled?

We’ve been addressing Betrayal concerns throughout the week alongside our performance changes, and have one issue which remains. As such, Betrayal will remain disabled in Xbox patch 3.6.1 but we expect to have it re-enabled in a patch to follow late next week.

When can players expect patch 3.6.1 to go live?

EDIT: This patch is now live.

We’ve tested the above changes and are continuing to work on this further, as there are still ongoing memory concerns. We believe this build to be in an improvement over what’s currently live and will deploy this as soon as we’ve gotten the build through certification.

We’re deeply sorry about the current state of the live version. We understand how frustrating it’s been for some users and we thank you for your patience while we resolve these matters.
Last edited by Jeff_GGG on Mar 18, 2019, 2:57:05 AM
Last bumped on Mar 23, 2019, 8:51:40 AM
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Sencja wrote:
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Jeff_GGG wrote:
Xbox One Base and Xbox One S consoles will wait until the entirety of preloading has completed before loading into an area.

Did you tested the timeout counter during the loading screen and adjust the timer?
We've adjusted the point where the client actually enters the area, so this shouldn't be an issue.
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slybilly wrote:
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Jeff_GGG wrote:
We've adjusted the point where the client actually enters the area, so this shouldn't be an issue.


So does this mean that the loading times in the transition from one area to another will be longer but the actual area will be more stable?
Yes, when you load into an area you'll have all of the necessary assets that are required for that specific zone in a 'file cache'. When you engage with enemies the game will begin loading what other assets it needs to display item drops, to play effects, load shader files, etc. - As these files are loaded they'll be put into this file cache, which can store up to a certain amount of data at a time. As this file cache reaches capacity it will begin clearing old assets it loaded during the areas intial load so to to make room for the new ones that it immediately needs. If this file cache has stored everything you'd need throughout an area then gameplay will be relatively stable, with minimal hitching. That being said, hitching can still occur if a large amount of data is needed which the HDD cannot process fast enough.
We'll be releasing patch 3.6.1 this morning at 12:00pm NZ Local - which equates to 4:00pm Pacific, 7:00pm Eastern.
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Summoner wrote:
... so like the PC version was before you had to slash the amount of stuff loaded when first entering an area to fight cheat tools?
I'm not sure I understand your question. These changes have nothing to do with 3rd party tools from PC.
Hi everyone,

We're targeting another update on Monday, March 18th with further fixes to address memory crashes that are ongoing for users.
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Vissermanza wrote:
Dear GGG, may we have a update of when the patch is going to be deployed please.

Thank you.
Hi everyone,

We were targeting Monday afternoon in North America, but have had to move it to Tuesday. The issue has been worked on all weekend and testing of the changes so far look promising. I'll post further updates tomorrow during the work day.
Hello everyone,

Tuesdays update is on pace to go live. Internal testing results have been very positive and users should see a much more stable game play experience. Thank you for your patience while we resolve the performance issues at hand.
Hi everyone,

We're releasing a patch at 3:00pm PST which addresses the memory crashes many users have been experiencing.
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Corrison wrote:
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Simplu321 wrote:
Just got home, there is no pach.

Also, there is a problem with map drop rate. Hope that Xbox will get map droping rate fix just like PC did. I do buy 70% of my maps atm. Got a drop rate like 1 map drop per 3 / 4 maps clear.


Posted this question a few times and have yet to get a reply to if this is coming to Xbox or when.
The map rate drop change went live on Xbox shortly after it went out on PC, apologies for not making a post about this.

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