Loreweave was not given

I just spent 12 hours in Incursion hunting for, trading, and asking friends for 60 unique rings. I sold them to the vendor and got Silverbranch instead of Loreweave !!!

A prophecy was triggered at the same time, which I think was 5 uniques for a mystery. I had never had this before so didn't know what to expect.

I'm gutted, as it took all my Incursion currency that I had saved so far to do this.

I provided what the recipe requires but didn't receive my armour.

I am hoping GGG will offer me Loreweave and fix this bug.

"

nikidino8 wrote:

it is your own fault and it isn't a bug.

You should look what you get from the trade and don't blindly click accept. You also must see that box you would get from the trade after you put the first 5 rings in it.

that is BS. I thought Loreweave would be in the gift-wrapped parcel in the trade window.

I have not used the prophecy before so didn't know that wasn't it.

"

Aragorn14 wrote:

GGG will not give you a Loreweave:

"

We can not restore dead hardcore characters or lost items for any reason. This is a general policy and we do not make exceptions. Due to bugs, items may be lost or characters may die due to reasons outside of your control. Please do report these incidents in the Bug Reports forum, but do not contact support asking for restoration. We are working hard to fix the underlying problems so that such losses do not occur in the future.

If that is true then I have lost all confidence in GGG re customer service.

That is unacceptable.

I wrote this to GGG:

"There are a great number of ways you could find, if you were committed to fair outcomes for customers like myself, to recompense the loss, but you seem unable to think of anything.

The fact that you can't provide any actual reasons why you can't reimburse me, leads me to think you don't have any actual reasons, rather this is a policy decision and so not a technical restriction. In that case, why not just be honest about it and say, we won't do anything to recompense players when our errors and bugs interfere/upset/wreck their playing experience etc?

Alternatively, you could let customer satisfaction be your core value and find creative ways to offer recompense ingame. These could be in the form of credits, or a chest that opens with the missing piece, etc.

I suggest you review your customer care and support policies so that you dont have you don't have to hide behind technical smoke and mirrors."

"

Abdiel_Kavash wrote:

"

Jenxin wrote:

The fact that you can't provide any actual reasons why you can't reimburse me, leads me to think you don't have any actual reasons, rather this is a policy decision and so not a technical restriction.

This is indeed a policy decision, and it has very good reasons behind it.

"

In that case, why not just be honest about it and say, we won't do anything to recompense players when our errors and bugs interfere/upset/wreck their playing experience etc?

You mean like here?

As I wrote to GGG, no item was lost. It was not granted in the first place.

But hey, let's not split hairs. They won't budge and clearly let tech people drive their customer service, which is back to front imo