Game Crashing

Are we liable on game crashed and our HC character dies? I was no where close to dying but because the game would not respond and then crashed, my char apparently died in the process. I would really not like to have to start over if that is at all possible.

Here's some of the dxdiag report not sure what all you want:

Diagnostics
---------------

Windows Error Reporting:
+++ WER0 +++:
Fault bucket 1404693982510665276, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: PathOfExile_x64Steam.exe
P2: 0.0.0.0
P3: 5ac58aa2
P4: StackHash_eed6
P5: 10.0.16299.248
P6: effc9126
P7: c0000374
P8: PCH_25_FROM_ntdll+0x00000000000A09D4
P9:
P10:


+++ WER1 +++:
Fault bucket 2224183869277335079, type 5
Event Name: FaultTolerantHeap
Response: Not available
Cab Id: 0

Problem signature:
P1: PathOfExile_x64Steam.exe
P2: 0.0.0.0
P3: 5AC58AA2
P4: ffffbaad
P5:
P6:
P7:
P8:
P9:
P10:


+++ WER2 +++:
Fault bucket 1994473013352704278, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0

Problem signature:
P1: explorer.exe
P2: 10.0.16299.248
P3: 10.0.16299.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:


+++ WER3 +++:
Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0

Problem signature:
P1: 144
P2: 3003
P3: fffff103dd7cd808
P4: 40010000
P5: 0
P6: 10_0_16299
P7: 0_0
P8: 256_1
P9:
P10:


+++ WER4 +++:
Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0

Problem signature:
P1: 144
P2: 3003
P3: fffff103dd7cd808
P4: 40010000
P5: 0
P6: 10_0_16299
P7: 0_0
P8: 256_1
P9:
P10:


+++ WER5 +++:
Fault bucket 1560879810590781767, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: PathOfExile_x64Steam.exe
P2: 0.0.0.0
P3: 5abdc263
P4: PathOfExile_x64Steam.exe
P5: 0.0.0.0
P6: 5abdc263
P7: c0000005
P8: 0000000000e40503
P9:
P10:


+++ WER6 +++:
Fault bucket 1530393824209399321, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: PathOfExile_x64Steam.exe
P2: 0.0.0.0
P3: 5abaa58f
P4: StackHash_b3a7
P5: 10.0.16299.248
P6: effc9126
P7: c0000374
P8: PCH_25_FROM_ntdll+0x00000000000A09D4
P9:
P10:


+++ WER7 +++:
Fault bucket 1677278624839859278, type 5
Event Name: FaultTolerantHeap
Response: Not available
Cab Id: 0

Problem signature:
P1: PathOfExile_x64Steam.exe
P2: 0.0.0.0
P3: 5ABAA58F
P4: ffffbaad
P5:
P6:
P7:
P8:
P9:
P10:


+++ WER8 +++:
Fault bucket 1762169247818873135, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: OUTLOOK.EXE
P2: 16.0.8431.2215
P3: 5a745d5e
P4: OUTLOOK.EXE
P5: 16.0.8431.2215
P6: 5a745d5e
P7: c0000005
P8: 000ead0c
P9:
P10:


+++ WER9 +++:
Fault bucket 129570975297, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0

Problem signature:
P1: PathOfExile_x64Steam.exe
P2: 0.0.0.0
P3: 10.0.16299.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:

"

SewardsFo11y wrote:

Are we liable on game crashed and our HC character dies? I was no where close to dying but because the game would not respond and then crashed, my char apparently died in the process. I would really not like to have to start over if that is at all possible.

GGG will not restore your character, so I'm afraid to say that, yes, you will have to start over in HC, or to play it in the standard league.

I have a guide to stuff that has helped other people with game crashes, which I'd encourage you to give a shot to. Let me know how you get on.

The bad news is that the error reports you cite point in the general direction of a hardware-ish problem, either a driver bug, or memory corruption, or misbehaving hardware causing a driver to go west. I'm sorry.