Increased latency for players connecting to the SG Gateway from The Philippines

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I have received an email from one of the admins noting they will request internal approval to peer with us but I cannot guarantee this will happen. A little more digging shows that the ISP ISP Philippine Long Distance Company - AS9299 is selectively advertising ranges across Asia while only advertising 112.202.160.0/22 in the US causing the added latency even though they are using us in the return path to stay in Asia. This was noted to the provider in the email and hopefully they will accept the public peering. I will keep you posted. Again if you/your customer wants to contact their ISP on this issue and provide this information it may speed up the process.

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This was escalated to me and unfortunately I do not have an immediate solution to the added latency. Your ISP Philippine Long Distance Company - AS9299-is not advertising any routes via any common internet exchanges we are mutually associated with or Tier 1 Transit providers (Level3/Telstra/etc) besides NTT in the US. Since they are only announcing their traffic in the US I have emailed your provider to peer with us in Asia at all common locations but I am getting email rejections from all admin contacts I can find associated with your IP(http://wq.apnic.net/whois-search/static/search.html?query=PHIX-NOC-AP). If you want to assist by contacting your provider since you are a customer of theirs on this issue/request I've made via email that may speed up the process. If you do create an internal case/ticket with them they can be expecting an email from peering@softlayer.com or they can contact us to set peering using the same email distribution. I will let you know if something changes on my end that I can help alleviate the latency.

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Seth_Ken wrote:

im using pldt too.. what can i tell them to speed up the process.. they're not really good in handling complaints.. but i will contact them.. do i just tell them my connection with the game is poor even if i'm wired?

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zuilde wrote:

Nothing changed and this is even worse, i died more than 10 times a day on harbringer.
Got lag spike every 5 seconds and rubber bending, japan little bit stable for me right now.
Other games and website is fine, but i find something strange.
I've been tested every single singapore servers and i got 200+ ping on couple server like SingTel.

I think this is ISP problem when connecting to your server, hope you can help with this.
Lag spikes and rubber bending already starts like 1 week, and also my friend got this problem too.