Increased latency for players connecting to the SG Gateway from The Philippines
There is currently an ongoing problem affecting players connecting to the Singapore Gateway from The Philippines.
Problems with ISP peering are causing routing to take a sub-optimal route, through either the US or Hong Kong. This increases the total round trip time significantly. We have this escalated to our provider, who are attempting to contact the ISP(s) in order to have this resolved/improved. I'll add additional updates to this thread when I receive them. September 15, 2017, 2:32 am: " September 14, 2017, 7:51 am: " Last edited by Fitzy_GGG on Sep 28, 2017, 5:12:20 PM Last bumped on Oct 2, 2017, 4:52:02 PM
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im using pldt too.. what can i tell them to speed up the process.. they're not really good in handling complaints.. but i will contact them.. do i just tell them my connection with the game is poor even if i'm wired?
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" You can send them the information in this thread regarding IBM-SoftLayer attempting to fix peering with them. Currently they are routed through telstra-hong kong before coming back to SEA. I'll PM you a MTR from our server to your last IP address - this shows the less than ideal route. | |
Hi, i got high ping on Singapore server and i'm from Indonesia, not Philippines.
It's been 1 week i can't play smoothly, now i'm currently playing at canada because the ping is better. Singapore :
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|------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | 192.168.100.1 - 0 | 15 | 15 | 1 | 1 | 2 | 1 | | No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 | | 203.207.52.77 - 0 | 15 | 15 | 15 | 17 | 25 | 15 | | 203.207.53.9 - 0 | 15 | 15 | 27 | 30 | 56 | 27 | | 103.30.174.13 - 0 | 15 | 15 | 26 | 29 | 56 | 26 | | No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 | | ae5.dar01.sr03.sng01.networklayer.com - 0 | 15 | 15 | 191 | 194 | 217 | 191 | | po1.fcr01.sr03.sng01.networklayer.com - 10 | 11 | 10 | 203 | 217 | 261 | 203 | | 5b.cb.0cd8.ip4.static.sl-reverse.com - 0 | 15 | 15 | 199 | 201 | 210 | 200 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider Canada :
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|------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | 192.168.100.1 - 0 | 9 | 9 | 1 | 1 | 2 | 2 | | No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 | | 203.207.52.77 - 0 | 9 | 9 | 16 | 17 | 22 | 18 | | 192.168.56.12 - 0 | 9 | 9 | 27 | 28 | 33 | 28 | | snge-b1-link.telia.net - 0 | 9 | 9 | 27 | 29 | 35 | 27 | | No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 | | border5.pc2.bbnet2.sje011.pnap.net - 0 | 9 | 9 | 190 | 196 | 215 | 190 | | inapvoxcust-3.border3.sje011.pnap.net - 0 | 9 | 9 | 189 | 191 | 198 | 189 | | 209.191.164.46 - 0 | 9 | 9 | 189 | 191 | 199 | 190 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider I'm using MyRepublic, hope you can help me. Thankyou. | |
The Indonesia route should now be improved. Please let me know if latency is still high after this change.
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Nothing changed and this is even worse, i died more than 10 times a day on harbringer.
Got lag spike every 5 seconds and rubber bending, japan little bit stable for me right now. Other games and website is fine, but i find something strange. I've been tested every single singapore servers and i got 200+ ping on couple server like SingTel. I think this is ISP problem when connecting to your server, hope you can help with this. Lag spikes and rubber bending already starts like 1 week, and also my friend got this problem too. | |
" Can I get you to run another WinMTR? I would like to see how it's changed after our provider made changes. |