can't get out of map

cant get out after I finish a map, monsters remain not moving and undamaged, navali going invisible at HO


http://imgur.com/FYD0WV7

http://imgur.com/VAliyMH


I have uploaded a video regarding the cant enter portal and can't change char, and exiting the game can only be he option for you to get out of the map. I hope my uploaded video can be seen with the link provided. thank you and may we all have a wonderful day ^_^.




https://youtu.be/KmXGJ4K2UtY