Singapore Gateway Issue

Been going on for about a week now, almost everyone in my guild who plays via the SG gateway are experiencing the same issue notably during afternoon/early night (very early morning until morning in UTC time). The issues ranging from :

- Disconnections followed by rollbacks. Note: These are not normal disconnects! Normally when you're getting disconnected the server still retains map/area instances, which is still fine (to an extent), but this is something else, when we experience the disconnects, the instances are gone.
- Logging in issues.
- Unusually high latency (over 500ms spikes, which normally is around 25-35ms).

These happens to everyone in my guild playing from Indonesia regardless of the ISP used (Indosat, Telkom/Telin, etc.). And this is a very recent problem, the server was fine early on in the league iirc.

Edit (MTR report):

Spoiler
2017/01/12 18:53:01 365600776 d5 [INFO Client 6192] Connecting to instance server at 216.12.203.93:6112
2017/01/12 18:53:01 365600807 119 [DEBUG Client 6192] Connect time to instance server was 31ms
------------------------------
IP Address 216.12.203.93
City Singapore
State/Region Singapore
Country Code SG
Postal Code 179431
ISP ThePlanet.com Internet Services Inc.
Time Zone +08:00
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.100.1 - 0 | 86 | 86 | 0 | 0 | 1 | 0 |
| 10.44.192.1 - 0 | 86 | 86 | 1 | 2 | 5 | 2 |
| 172.16.88.113 - 10 | 62 | 56 | 15 | 19 | 22 | 21 |
| 172.16.88.146 - 0 | 86 | 86 | 10 | 14 | 20 | 15 |
| 192.168.254.157 - 95 | 18 | 1 | 0 | 22 | 22 | 22 |
| 103.28.93.157 - 2 | 82 | 81 | 11 | 13 | 17 | 13 |
| 36351.sgw.equinix.com - 2 | 80 | 79 | 24 | 27 | 84 | 26 |
| ae5.dar01.sr03.sng01.networklayer.com - 10 | 62 | 56 | 32 | 37 | 67 | 36 |
| po1.fcr01.sr03.sng01.networklayer.com - 10 | 62 | 56 | 0 | 29 | 71 | 28 |
| 5d.cb.0cd8.ip4.static.sl-reverse.com - 0 | 83 | 83 | 25 | 27 | 31 | 27 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider




2017/01/12 19:16:25 367004301 d5 [INFO Client 6192] Connecting to instance server at 161.202.203.221:6112
2017/01/12 19:16:25 367004317 119 [DEBUG Client 6192] Connect time to instance server was 16ms
-------------------------------
IP Address 161.202.203.221
City United
State/Region Pennsylvania
Country Code US
Postal Code 15689
ISP Grinding Gear Games LLC
Time Zone -05:00
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.100.1 - 0 | 82 | 82 | 0 | 0 | 1 | 0 |
| 10.44.192.1 - 0 | 82 | 82 | 1 | 2 | 3 | 2 |
| 172.16.88.109 - 5 | 70 | 67 | 6 | 7 | 8 | 7 |
| 172.16.88.134 - 9 | 62 | 57 | 14 | 16 | 20 | 19 |
| No response from host - 100 | 16 | 0 | 0 | 0 | 0 | 0 |
| 103.28.93.157 - 2 | 78 | 77 | 8 | 10 | 14 | 12 |
| 36351.sgw.equinix.com - 3 | 74 | 72 | 22 | 24 | 59 | 23 |
| ae5.dar01.sr03.sng01.networklayer.com - 9 | 62 | 57 | 30 | 33 | 47 | 35 |
| 99.76.85ae.ip4.static.sl-reverse.com - 2 | 78 | 77 | 21 | 24 | 32 | 23 |
| dd.cb.caa1.ip4.static.sl-reverse.com - 2 | 78 | 77 | 21 | 23 | 31 | 21 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Last edited by ultimatecat on Jan 12, 2017, 7:40:48 AM
Last bumped on Apr 23, 2017, 2:24:03 AM
+1 to this..

hope to hear sometin from dev..
++1
fix it please :( :( :(
++++1

i have been getting it everyday as well....
Same here, seems start happened these few days, please fix it...
+1 to this, getting operation has timed out/game server has lost connection with the realm
Lost tons of currency and time due to this issue. THIS NEEDS TO BE FIX!!!
Forgotten time, be reborn!
+1 for me as well. It has been going on from the 10th for me .
+1 high latency, constantly dc
+1 for this ..lags spike so ignoying ..sometime unplayable game ..crash enter distance,timeout connect to server ..hope dev fix all this ..

hoping get better ..


long life sg gateway ..

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