Connection issues

Sorry to hear that you're having this issue!

In situations like this the best first step will be to generate a WinMTR report. A WinMTR report will provide us with some details about the connection between your PC and our servers, and can help pinpoint any potential issues. You can find a guide to using WinMTR here:

https://www.pathofexile.com/forum/view-thread/1377789

Please make sure to run WinMTR while you are experiencing issues in-game, as this will provide us with the most accurate data. If you have any additional questions regarding this process please make sure to let us know.