Recent Posts

GGG is aware of the issue and they are looking into it:

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Completed 19 ChallengesChris wrote:
I received a lot of emails about players not receiving points, and I'll make sure that we fix it up as best as we can. I haven't personally looked into what went wrong yet. If people have deleted their characters, we'll try to recover the information from logs. It's time-consuming but will hopefully be possible. Unfortunately because today is Sunday and tomorrow is an NZ public holiday, the earliest our server guys can investigate is Tuesday NZT. Sorry for the delay!

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Spoiler
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Completed 21 ChallengesAlysma wrote:
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Spoiler
Same here.

I've not received the points for killing Brutus, Merveil, Vaal Oversoul and Piety either.

But , as my character already was in the Void League after the End of the event, unfortunately I deleted him. It wouldnt be a good bussiness if I Spend 2h30min in a race that grants nothing T.T.

My character was LourunRaceArctic or LourunArticRace (cant remember which one was).

Hope I have those 30 race points in my account :S:S



Upon deletion, characters are wiped from the server. So if you delete characters before the points are allocated, you'll miss out since the system has no way of telling it ever existed.


Well, I accept this (anyway I dont have another choice). BUT, it's not my fault, it's GGG fault because knowing this kind of issue they sould:

1º They should block the option of removing racing chars if they are to be granted with points until it's done. Tt's known the problem allocating the points and it's normal that players remove their chars once they have seen they're in VOID/HC League (that's my case).
2º They should flag the character with the challengues finished (it's just one record or several columns more in the Database). So that, even if they character get removed, they still have that information ready to be consulted just in case.



From the basic Race Information page:
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Completed 19 ChallengesChris wrote:
Do not delete your character until you have confirmed you have received your prizes.

and

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Completed 19 ChallengesChris wrote:
I know a while back you guys talked about a way to get deleted characters back. I was curious if that might still be a possibility?

This soft-deletion stuff requires more tech than we have implemented yet. Sorry.


From the recent Developer Q&A

Currently, GGG just doesn't have the tech to retrieve chars and I'd guess that flagging chars/accounts in some way would get pretty close to that, too i.e. in terms of keeping information.

It sucks to miss out on points like this but I wouldn't count on any improvements regarding lost/deleted chars anytime, soon. The only way to avoid this is always checking your profile first before deleting chars.

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Spoiler
Same here.

I've not received the points for killing Brutus, Merveil, Vaal Oversoul and Piety either.

But , as my character already was in the Void League after the End of the event, unfortunately I deleted him. It wouldnt be a good bussiness if I Spend 2h30min in a race that grants nothing T.T.

My character was LourunRaceArctic or LourunArticRace (cant remember which one was).

Hope I have those 30 race points in my account :S:S



Upon deletion, characters are wiped from the server. So if you delete characters before the points are allocated, you'll miss out since the system has no way of telling it ever existed.