Latency problems

Hi

I'm from Brazil and here we got a lot of latency problems in the game.
I wanna know if you will put a server in the south america so we can play with a low ping, the way it is running are very difficult for us to keep playing.

I'm sure that's not the first time that a brazillian complains about it, so, when will GGG give us some attention?

Here is my trace:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.25.1 - 0 | 79 | 79 | 0 | 0 | 1 | 0 |
| gvt-l0.b8.vta.gvt.net.br - 0 | 79 | 79 | 4 | 4 | 7 | 4 |
| gvt-po-2-80.rd01.vta.gvt.net.br - 0 | 79 | 79 | 4 | 15 | 206 | 4 |
| gvt-te-0-2-0-1.rc01.vta.gvt.net.br - 0 | 79 | 79 | 4 | 6 | 9 | 4 |
| gvt-te-0-2-0-2.rc03.rjo.gvt.net.br - 0 | 79 | 79 | 12 | 15 | 45 | 15 |
| 186.115.216.54 - 0 | 79 | 79 | 12 | 14 | 44 | 13 |
| gvt-te-0-0-0-0.rt01.rjo.gvt.net.br - 0 | 79 | 79 | 13 | 15 | 46 | 14 |
| TenGigabitEthernet7-4.ar1.GIG1.gblx.net - 0 | 79 | 79 | 12 | 13 | 42 | 12 |
| po4-20G.ar1.MIA2.gblx.net - 0 | 79 | 79 | 163 | 236 | 1115 | 341 |
| ae5.edge2.miami2.level3.net - 11 | 57 | 51 | 0 | 166 | 193 | 167 |
| ae-2-52.edge1.Miami2.Level3.net - 0 | 79 | 79 | 163 | 170 | 242 | 166 |
| te2-5.bbr01.tm01.mia01.networklayer.com - 0 | 79 | 79 | 163 | 166 | 182 | 167 |
| ae7.bbr01.tm01.mia01.networklayer.com - 0 | 79 | 79 | 176 | 179 | 189 | 180 |
| ae1.bbr01.sr02.hou02.networklayer.com - 0 | 79 | 79 | 194 | 198 | 202 | 199 |
| ae3.bbr01.eq01.dal03.networklayer.com - 0 | 79 | 79 | 193 | 196 | 233 | 200 |
| ae0.dar01.sr01.dal01.networklayer.com - 0 | 79 | 79 | 195 | 198 | 214 | 198 |
| po1.fcr05.sr06.dal01.networklayer.com - 0 | 79 | 79 | 193 | 197 | 247 | 196 |
| patch101.pathofexile.com - 0 | 79 | 79 | 193 | 196 | 201 | 196 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Not necessarily sure that putting a server in South America is going to fix much of anything... The server is already in Dallas Texas which is pretty much one of the best places in the US to make it centrally located (including Central and South America).

Your issue appears to be here:

| TenGigabitEthernet7-4.ar1.GIG1.gblx.net - 0 | 79 | 79 | 12 | 13 | 42 | 12 |
| po4-20G.ar1.MIA2.gblx.net - 0 | 79 | 79 | 163 | 236 | 1115 | 341 |

notice it goes from low pints to high pings... then the pings stay high after that.

There is where the focus needs to be to get the latency issues for you resolved.

GGG is a small company.. they might expand to more regions, but I don't know when (if ever) that will be. Good luck.
Thanks for the reply Drakier.
You have showed me where the problem seems to be, but you didn't gave me the answer to the problem.

How can i solve this issue?
Last edited by Yantor on Apr 22, 2014, 9:23:48 PM
only real way is to contact GVT and have them contact GBLX on your behalf to get those nodes looked at.

When working with carriers, it doesn't always work out though. So all I can do is give you some good luck and hope it works out. There's not much else that can be done.

So good luck.
Once again, another trace...


|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| PowerBox - 0 | 159 | 159 | 0 | 0 | 21 | 0 |
| gvt-l0.b8.vta.gvt.net.br - 0 | 159 | 159 | 4 | 4 | 19 | 4 |
| gvt-po-6-81.rd01.vta.gvt.net.br - 0 | 159 | 159 | 4 | 10 | 197 | 5 |
| gvt-te-0-1-4-0.rc01.vta.gvt.net.br - 0 | 159 | 159 | 5 | 7 | 33 | 6 |
| gvt-te-0-0-0-9.rc03.rjo.gvt.net.br - 0 | 159 | 159 | 12 | 14 | 38 | 16 |
| 186.115.216.54 - 0 | 159 | 159 | 12 | 14 | 33 | 14 |
| gvt-te-0-2-0-6.rt01.rjo.gvt.net.br - 0 | 159 | 159 | 12 | 15 | 45 | 14 |
| 64.215.24.209 - 0 | 159 | 159 | 12 | 13 | 57 | 13 |
| po4-20G.ar1.MIA2.gblx.net - 0 | 158 | 158 | 113 | 176 | 1434 | 114 |
| ae5.edge2.miami2.level3.net - 2 | 151 | 149 | 113 | 114 | 138 | 113 |
| ae-1-51.edge1.Miami2.Level3.net - 0 | 159 | 159 | 113 | 117 | 204 | 114 |
| te2-5.bbr01.tm01.mia01.networklayer.com - 0 | 159 | 159 | 140 | 141 | 178 | 141 |
| ae7.bbr01.tm01.mia01.networklayer.com - 0 | 159 | 159 | 126 | 127 | 140 | 127 |
| ae1.bbr01.sr02.hou02.networklayer.com - 0 | 159 | 159 | 142 | 143 | 175 | 143 |
| ae3.bbr01.eq01.dal03.networklayer.com - 0 | 159 | 159 | 142 | 158 | 199 | 143 |
| ae0.dar02.sr01.dal01.networklayer.com - 0 | 159 | 159 | 144 | 145 | 174 | 145 |
| po2.fcr05.sr06.dal01.networklayer.com - 0 | 159 | 159 | 145 | 146 | 166 | 145 |
| patch101.pathofexile.com - 0 | 159 | 159 | 144 | 144 | 171 | 144 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
| 64.215.24.209 - 0 | 159 | 159 | 12 | 13 | 57 | 13 |
| po4-20G.ar1.MIA2.gblx.net - 0 | 158 | 158 | 113 | 176 | 1434 | 114 |

notice the average latency jump?
I did, but this time is with a different provider / route.
I've already contacted them about it, they said that there's nothing they can do about it and will send someone to see my conection this friday.

I guess i'll have to wait and see what they say after that.
It's the same node/hop causing the problem.
Another one, from right now when the spikes begin to stop..


|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.25.1 - 0 | 88 | 88 | 0 | 0 | 18 | 0 |
| gvt-l0.b8.vta.gvt.net.br - 0 | 88 | 88 | 4 | 4 | 27 | 4 |
| gvt-po-6-81.rd02.vta.gvt.net.br - 0 | 88 | 88 | 4 | 5 | 27 | 4 |
| gvt-te-0-0-2-0.rc02.vta.gvt.net.br - 0 | 88 | 88 | 5 | 7 | 31 | 7 |
| gvt-te-0-0-0-9.rc04.rjo.gvt.net.br - 0 | 88 | 88 | 12 | 14 | 35 | 13 |
| gvt-te-0-3-0-3.rc02.rjo.gvt.net.br - 0 | 88 | 88 | 13 | 15 | 38 | 15 |
| gvt-te-0-6-0-4.rt01.rjo.gvt.net.br - 0 | 88 | 88 | 13 | 15 | 37 | 15 |
| TenGigabitEthernet7-3.ar1.GIG1.gblx.net - 0 | 88 | 88 | 12 | 13 | 40 | 12 |
| te1-2-10G.ar1.MIA2.gblx.net - 2 | 84 | 83 | 162 | 235 | 919 | 167 |
| ae5.edge2.miami2.level3.net - 3 | 80 | 78 | 162 | 169 | 235 | 167 |
| ae-1-51.edge1.Miami2.Level3.net - 2 | 84 | 83 | 162 | 171 | 231 | 168 |
| te2-5.bbr01.tm01.mia01.networklayer.com - 2 | 84 | 83 | 189 | 195 | 224 | 195 |
| ae7.bbr01.tm01.mia01.networklayer.com - 0 | 88 | 88 | 175 | 181 | 209 | 181 |
| ae1.bbr01.sr02.hou02.networklayer.com - 0 | 88 | 88 | 195 | 200 | 221 | 200 |
| ae3.bbr01.eq01.dal03.networklayer.com - 2 | 84 | 83 | 193 | 201 | 244 | 199 |
| ae0.dar01.sr01.dal01.networklayer.com - 2 | 84 | 83 | 193 | 198 | 220 | 197 |
| po1.fcr05.sr06.dal01.networklayer.com - 0 | 88 | 88 | 195 | 201 | 222 | 200 |
| patch101.pathofexile.com - 2 | 84 | 83 | 192 | 197 | 221 | 198 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

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