Getting reply back from support

Hey how long does it usually take for GGG to reply to emails to support@grindingeargames ??? Usually they respond really quick or I see a character in act 1 normal standing there ready to help but cant get a hold of either...I've been trying for an hour but no luck. Take note this I'm from GMT+10 which is very close to when they should be at work.
Recruiting for Archnemesis League/Siege of the Atlas!
Umbra Exiles:
https://www.pathofexile.com/forum/view-thread/3244875
The Official Path of Exile Guild Directory:
https://www.pathofexile.com/forum/view-thread/1192567
Sorry, I have seen your email and should be able to respond to it shortly. You can PM me in game on RoryC_GGG if you want.
No longer works at GGG
it helps when you email the correct address. if you're unsure, check the address in the Contact Support link at the top of the page.

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