Account banned, Support does not answer

Full account investigations take a while and yours is not the only one. Sending more emails just slows down the system. The only thing to do is have some patience and wait until they get back to you.

P.S. And it's never a good idea to post any details on a public forum, e.g. email addresses (there's a good reason Support won't discuss bans or ask for account information here). ;-)

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larson6733 wrote:

That is why the life is beautiful, everyone has other opinions and they think everything true.

1) You are wrong just trust me.
2) They may have the right for ban everyone whenever they want, but its UNFAIR, compensation for the 1-2 week that you cannot play
3) What could be that big secret not to share with the owner of account ?
4) Maybe in this point you right, they are much bigger companies. But in fact, this means that they have 100 * bigger population in ther games, e.g. in WoW there was 20~ server with full populations, and they always answered my tickets within 24 hours, maybe there you have the bad experience.

1) actually.. lagwin is NOT wrong.

GGG does NOT have automated replies. They never have. All their support and emails are run manually by a support staff member. While they might LOOK automated, they are not. You'll just have to trust us on this one as we have quite a bit more experience and contact with GGG support than you do.

2) Life isn't fair. Haven't you learned that already? If not, maybe now you have. They have no obligation to compensate anyone for anything (other than lost MTX which were paid for). PoE is a free-to-play game. There are no subscription fees. There was no money that was forced to be paid for any services. You losing access to THEIR account for a period if time does not deprive you of anything that is deserving of compensation. They don't compensate for YOUR time.

3) Cheaters and otherwise are always claiming they are innocent. It makes it hard to tell the real cheaters from the people mistakenly banned. That's why they do account investigations. The reason they don't tell you why you were banned if it is upheld is because you could likely be a habitual cheater, and they don't want to give information away that would allow you to determine how you were caught. As lagwin already said. If people know WHY they were banned, they can often figure out HOW, and then that leads to them figuring out how they were caught and makes it easier to circumvent their detection. They keep the reasoning secret to protect the integrity of their system and keep cheaters at bay for a while longer.

You have to remember that cheating is a constant back and forth battle. There is no "winning" it. All you can do is try to get out ahead of the cheaters so slow them down and make it hard for them to get past your protections. By keeping secretive about it, it makes it harder to figure out how the cheaters are getting caught. If they uphold the ban, the have sufficient evidence to prove that you were breaking rules worthy of a ban... either botting, RMT, hacking, or otherwise.

4) Because those companies are larger, they can hire full support centers to handle requests. Like lagwin, I've never received a fast account response. I've received fast responses for things related to PAYMENT to them (where they get money), but in the case of account disputes or other issues, it can take days (or more). In addition to that, Blizzard/EA can hire 100 times the amount of support that GGG can. PoE has well over 3 million players (at last count I saw)... I'm sure it's more now. They're handling ALL that on a VERY small support staff count as lagwin already mentioned. So lets say that WoW has 10 times that amount... they have 100 times the staff.. do the math.