Unexpected Disconnection Constant

PoE is constantly disconnecting on my desktop. Can't even play 1 level without logging in again. Below is the WinMTR data. Could someone interpret it. I assume it is my provider but if someone can give me specifics to bang on them it would be appreciated. Thanks in advance.





|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.0.0.1 - 0 | 108 | 108 | 1 | 2 | 75 | 2 |
| 50.180.6.1 - 0 | 108 | 108 | 14 | 29 | 123 | 37 |
|xe-10-0-0-32767-sur01.b2marietta.ga.atlanta.comcast.net - 0 | 108 | 108 | 9 | 18 | 89 | 13 |
|xe-21-1-2-0-ar01.b0atlanta.ga.atlanta.comcast.net - 0 | 108 | 108 | 11 | 19 | 94 | 14 |
|he-5-12-0-0-10-cr01.56marietta.ga.ibone.comcast.net - 0 | 108 | 108 | 12 | 18 | 93 | 13 |
| No response from host - 100 | 22 | 0 | 0 | 0 | 0 | 0 |
|xe-0-0-1.bbr01.tl01.atl01.networklayer.com - 0 | 108 | 108 | 11 | 17 | 97 | 18 |
| ae13.bbr02.eq01.dal03.networklayer.com - 0 | 108 | 108 | 31 | 36 | 126 | 34 |
| ae1.dar01.sr01.dal01.networklayer.com - 0 | 108 | 108 | 32 | 37 | 130 | 33 |
| po1.fcr05.sr06.dal01.networklayer.com - 0 | 108 | 108 | 31 | 36 | 125 | 32 |
| patch101.pathofexile.com - 0 | 108 | 108 | 31 | 36 | 135 | 35 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Disconnects are still chronic. Literally had 7 unexpected in less than 5 min. I had my ISP out... Comcast. They said my upstream SNR was out of spec. A technician came out and said I had some old coax cables that were putting noise onto the line. Would this cause the unexpected disconnect theoretically? It didn't seem to help. When I disconnected the "bad" coax lines it became a little better but still am plagued by unexpected disconnects. I don't mind fighting my ISP but if someone could give me specific information to wrestle with them that would be primo.


Below is is the WinMTR stats from the unexpected disconnects mentioned above. A lot of dropped packets.
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.0.0.1 - 0 | 204 | 204 | 1 | 2 | 13 | 1 |
| 50.180.6.1 - 2 | 196 | 194 | 12 | 30 | 340 | 51 |
|xe-10-0-0-32767-sur01.b2marietta.ga.atlanta.comcast.net - 4 | 181 | 175 | 10 | 16 | 73 | 11 |
|xe-21-1-2-0-ar01.b0atlanta.ga.atlanta.comcast.net - 3 | 184 | 179 | 10 | 19 | 103 | 27 |
|he-5-13-0-0-11-cr01.56marietta.ga.ibone.comcast.net - 3 | 188 | 184 | 12 | 17 | 42 | 42 |
| No response from host - 100 | 41 | 0 | 0 | 0 | 0 | 0 |
|xe-0-0-1.bbr01.tl01.atl01.networklayer.com - 1 | 200 | 199 | 11 | 15 | 50 | 39 |
| ae13.bbr02.eq01.dal03.networklayer.com - 3 | 184 | 179 | 31 | 35 | 89 | 33 |
| ae1.dar01.sr01.dal01.networklayer.com - 3 | 188 | 184 | 31 | 36 | 83 | 32 |
| po1.fcr05.sr06.dal01.networklayer.com - 2 | 193 | 190 | 31 | 35 | 132 | 32 |
| patch101.pathofexile.com - 1 | 201 | 200 | 31 | 34 | 69 | 33 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider



Here is the data from the client.txt for same events.
2014/04/20 14:08:59 58481998 8b [INFO Client 5732] Connecting to instance server at 192.155.227.206:6112
2014/04/20 14:08:59 58482138 5c [INFO Client 5732] Tile hash: 686622558
2014/04/20 14:08:59 58482138 5d [INFO Client 5732] Doodad hash: 0
2014/04/20 14:09:03 58486163 505 [DEBUG Client 5732] Got Instance Details from login server
2014/04/20 14:09:03 58486163 514 [INFO Client 5732] Just before calling client instance session
2014/04/20 14:09:03 58486163 8b [INFO Client 5732] Connecting to instance server at 173.192.25.26:6112
2014/04/20 14:09:12 58494571 5c [INFO Client 5732] Tile hash: 199557479
2014/04/20 14:09:12 58494571 5d [INFO Client 5732] Doodad hash: 985193099
2014/04/20 14:09:15 58497769 2b5 [INFO Client 5732] Abnormal disconnect: An unexpected disconnection occurred.
2014/04/20 14:09:51 58533930 505 [DEBUG Client 5732] Got Instance Details from login server
2014/04/20 14:09:51 58533930 514 [INFO Client 5732] Just before calling client instance session
2014/04/20 14:09:51 58533930 8b [INFO Client 5732] Connecting to instance server at 192.155.227.206:6112
2014/04/20 14:09:51 58534039 5c [INFO Client 5732] Tile hash: 686622558
2014/04/20 14:09:51 58534039 5d [INFO Client 5732] Doodad hash: 0
2014/04/20 14:09:57 58539999 2b5 [INFO Client 5732] Abnormal disconnect: An unexpected disconnection occurred.
2014/04/20 14:10:00 58543400 505 [DEBUG Client 5732] Got Instance Details from login server
2014/04/20 14:10:00 58543400 514 [INFO Client 5732] Just before calling client instance session
2014/04/20 14:10:00 58543400 8b [INFO Client 5732] Connecting to instance server at 173.192.25.25:6112
2014/04/20 14:10:01 58543509 5c [INFO Client 5732] Tile hash: 866335468
2014/04/20 14:10:01 58543509 5d [INFO Client 5732] Doodad hash: 0
2014/04/20 14:10:01 58543852 1d6 [INFO Client 5732] Abnormal disconnect: An unexpected disconnection occurred.
2014/04/20 14:10:04 58547112 505 [DEBUG Client 5732] Got Instance Details from login server
2014/04/20 14:10:04 58547112 514 [INFO Client 5732] Just before calling client instance session
2014/04/20 14:10:04 58547112 8b [INFO Client 5732] Connecting to instance server at 173.192.25.25:6112
2014/04/20 14:10:04 58547237 5c [INFO Client 5732] Tile hash: 866335468
2014/04/20 14:10:04 58547237 5d [INFO Client 5732] Doodad hash: 0
2014/04/20 14:10:06 58549125 2b5 [INFO Client 5732] Abnormal disconnect: An unexpected disconnection occurred.
2014/04/20 14:10:09 58551870 24c [INFO Client 5732] Abnormal disconnect: An unexpected disconnection occurred.
2014/04/20 14:10:12 58554647 505 [DEBUG Client 5732] Got Instance Details from login server
2014/04/20 14:10:12 58554647 514 [INFO Client 5732] Just before calling client instance session
2014/04/20 14:10:12 58554647 8b [INFO Client 5732] Connecting to instance server at 173.192.25.29:6112
2014/04/20 14:10:12 58554741 5c [INFO Client 5732] Tile hash: 3526326088
2014/04/20 14:10:12 58554741 5d [INFO Client 5732] Doodad hash: 0
2014/04/20 14:10:12 58555271 2b5 [INFO Client 5732] Abnormal disconnect: An unexpected disconnection occurred.
2014/04/20 14:10:15 58558173 505 [DEBUG Client 5732] Got Instance Details from login server
2014/04/20 14:10:15 58558173 514 [INFO Client 5732] Just before calling client instance session
2014/04/20 14:10:15 58558173 8b [INFO Client 5732] Connecting to instance server at 173.192.25.29:6112
2014/04/20 14:10:15 58558298 5c [INFO Client 5732] Tile hash: 3526326088
2014/04/20 14:10:15 58558298 5d [INFO Client 5732] Doodad hash: 0
2014/04/20 14:10:19 58561839 505 [DEBUG Client 5732] Got Instance Details from login server
2014/04/20 14:10:19 58561839 514 [INFO Client 5732] Just before calling client instance session
2014/04/20 14:10:19 58561839 8b [INFO Client 5732] Connecting to instance server at 173.192.25.26:6112
2014/04/20 14:10:23 58565988 5c [INFO Client 5732] Tile hash: 199557479
2014/04/20 14:10:23 58565988 5d [INFO Client 5732] Doodad hash: 985193099
2014/04/20 14:10:41 58584209 505 [DEBUG Client 5732] Got Instance Details from login server
2014/04/20 14:10:41 58584225 514 [INFO Client 5732] Just before calling client instance session
2014/04/20 14:10:41 58584225 8b [INFO Client 5732] Connecting to instance server at 173.192.25.20:6112
2014/04/20 14:10:44 58587205 5c [INFO Client 5732] Tile hash: 59299464
2014/04/20 14:10:44 58587205 5d [INFO Client 5732] Doodad hash: 2042064651
2014/04/20 14:11:04 58606486 2b5 [INFO Client 5732] Abnormal disconnect: An unexpected disconnection occurred.

Like I said any help would be appreciated.

Thanks.
Last edited by Donzo333 on Apr 20, 2014, 3:34:04 PM

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