"An unexpected disconnection occurred"

Please add my name to this bucket of players who are experiencing disconnects.

Here is my support thread and all relevant info:
https://www.pathofexile.com/forum/view-thread/622133/page/2/#p5490532

In a nutshell:
Constant "unexpected disconnect" that takes me to the login screen.
80 disconnects in the last 8 or so days. I cannot play for more than 30 minutes without a disconnect. Sometimes it happens as little as a minute or two.

I ran and posted two WinMtr reports. There is no connection issues.

The log files show the same issue over and over again:

2013/11/17 08:32:39 44576178 7b [INFO Client 5776] Connecting to instance server at 173.193.165.198:6112
2013/11/17 08:32:42 44578533 5b [INFO Client 5776] Tile hash: 2898818188
2013/11/17 08:32:42 44578533 5c [INFO Client 5776] Doodad hash: 768106299
2013/11/17 08:33:25 44621995 272 [INFO Client 5776] Abnormal disconnect: An unexpected disconnection occurred.

The only difference is tile hash and Doodad hash reference numbers.

I tried again today, same thing.

Here is the log of Todays activity:

2013/11/18 15:36:05 ***** LOG FILE OPENING *****
2013/11/18 15:36:06 35605590 149 [INFO Client 2164] Send protocol version
2013/11/18 15:36:06 35605652 1b8 [INFO Client 2164] Web root: http://patchcdn.pathofexile.com/1.0.1.2/
2013/11/18 15:36:06 35605652 1b9 [INFO Client 2164] Backup Web root: http://patch201.pathofexile.com:8095/patch/1.0.1.2/
2013/11/18 15:36:06 35605652 1c4 [INFO Client 2164] Requesting root contents 1
2013/11/18 15:36:06 35605714 1ec [INFO Client 2164] Got file list for "" 0
2013/11/18 15:36:07 35606931 24a [INFO Client 2164] Finished checking files
2013/11/18 15:36:08 35607384 3e [INFO Client 2164] OpenAL device is "Generic Software on Speakers (Realtek High Definition Audio)"
2013/11/18 15:37:29 35689113 491 [DEBUG Client 2164] Got Instance Details from login server
2013/11/18 15:37:29 35689159 4a0 [INFO Client 2164] Just before calling client instance session
2013/11/18 15:37:29 35689159 7b [INFO Client 2164] Connecting to instance server at 173.192.25.25:6112
2013/11/18 15:37:32 35692108 5b [INFO Client 2164] Tile hash: 3003813648
2013/11/18 15:37:32 35692108 5c [INFO Client 2164] Doodad hash: 0
2013/11/18 15:38:25 35744212 491 [DEBUG Client 2164] Got Instance Details from login server
2013/11/18 15:38:25 35744212 4a0 [INFO Client 2164] Just before calling client instance session
2013/11/18 15:38:25 35744212 7b [INFO Client 2164] Connecting to instance server at 173.193.165.220:6112
2013/11/18 15:38:32 35752012 5b [INFO Client 2164] Tile hash: 1282519407
2013/11/18 15:38:32 35752012 5c [INFO Client 2164] Doodad hash: 1407019780
2013/11/18 15:40:28 35867219 bb [INFO Client 2164] Object: 6055 died to degen from buff with owner (killer): 31910 and aura_owner: 0
2013/11/18 15:48:48 36368060 272 [INFO Client 2164] Abnormal disconnect: An unexpected disconnection occurred.

Looking for help.

Best regards,

Saxondragon

PS:
After reviewing the above Log it appears that the problem is a failure to get the Instance Details from the Login Server. May I suggest that someone review this procedure and determine what changed in this routine between closed beta and the current build?
Last edited by Saxondragon on Nov 18, 2013, 7:27:24 PM
I've been around since the closed beta, but have been on and off with the game ever since, now that the 1.0 patch was released, i thought it was time to start playing again, yet these continued disconnections ever two to four minutes is making it impossible to do so. This really needs to get fixed
Same issue.


My internet is actually very stable 50 down and 10 up.

Yet I DC on PoE every 2 minutes.

60ms though.
Oh yeah. this bug is really annoying. My game was basically stable until thursday. minor rubber banding effect where host server and me were not in sync. really annoying. but it is a beta so bugs are kind of expected. However. i went from a fairly stable game to a seriously unstable one on thursday. i did nothing. however. they have released a patch and my money is on something screwy with it. as in they fixed something and seriously broke something else in the process.

as far as i am concerned. i want to go back a version. that one worked.

Hey there,

@MarkPlain If you are still having issues with this can you please e-mail us or create a new thread detailing the error?

Be sure to include the circumstances of the diconnection (where you were at the time, what you were doing) as well as your client (Steam or Standalone). Feel free to include any further information you feel is relevant.

We encourage that users create their own thread regarding issues, as this allows us to address and diagnose the issue unique to each player.
Need Support? support@grindinggear.com.
Hi!
Since two days, I'm having very high frequency disconnections from France. It's sometimes impossible to play... I'm not motivated to buy extensions then...
Just bad
Last edited by Qrotiec on Apr 16, 2014, 6:09:25 AM
Since 2 days ago constant disconnections , I lost 3 maps I was running due to this. And now I cant connect to the login server at all...
"
alekuander1 wrote:
"
Angeldv wrote:
Go at the game folder and clear ShaderCache subfolder. I had the same problem, now haven't.


Seems the problem gone. Were getting dc's mostly while teleporting/zoneing. 1h+ playing.


Seems to have solved all my d/c problems.
Thanks! Also i found an exalt one minute after clearing the cache ;)
Seems my luck is changing
"
villevollust wrote:
There is something you might want to try, but I have no clue if it helps with PoE connection issues. I only made good experiences with it in other online games.

Open the Advanced tab of your network card in the Device Manager. Any property which contains Check, sum, or offload should be set to disabled in its value field. Same goes for the setting of Priority&VLAN and any Green Ethernet settings (saving trees? yes, but not here.). Once applied, you will lose the connection because the NIC will re-initiate. These settings will most likely be reset during a driver update, so checking regularly is recommended. This, of course, is only valid if it helps. If not, just stick to the original settings.


This helped me. Thank you sir.

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