Account doesnt exist?

I have been trying to connect to the server but it keep comming up and saying that spacific account does not exist, i have verified the account and still the same thing, any idears why or how to fix it?
My account has been the same for weeks, I submitted a support ticket, i suggest you do the same, what upsets me the most is that I have been a Silver supporter since beginning of last year, but yet new accounts are accessing the game just fine...
did you login via email? if that's not the issue i suggest you use the above suggestion to try and get to the bottom of your problem.
You need to log in with your registered email address, not your user name.
Build of the week #9 - Breaking your face with style http://www.youtube.com/watch?v=v_EcQDOUN9Y
IGN: Poltun

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