Need help? Please read this. [Rules for Technical & Account Support section]
Before you reply to a thread or make a new thread, please read the following:
- Bumping threads -
If you're experiencing a problem, please don't bump similar threads saying you have the same problem.
Instead, provide us with the required information in a new thread and we'll be able to help you more concisely.
- Disconnection issues / latency / "lag" / de-sync problems -
Please include a trace route to the server you're playing on; a guide for this can be found here:
Specify what connection type you're using, wireless / ethernet, and if you've tried different computers/connections and if you've tried different cables/drivers etc.
- Game crashes / PC reboots / Blue Screens (BSOD) -
Please include a DxDiag report; a guide for doing this can be found here: Link
Include a screenshot of your hardware's temperatures while playing.
A free program that does this can be found here: http://www.cpuid.com/softwares/hwmonitor.html
Detail if you've tried different drivers, or hardware.
- Unlock Codes / "You are logging in from a different location." -
These are sent anytime we detect a different IP address accessing your account.
If you have a Dynamic IP address, it may change daily.
If you email us at email@example.com we can discuss this further, along with other options.
- Account issues / Change email address / Lost characters -
These will need to be handled via email for security reasons.
Our address is firstname.lastname@example.org.
For general queries: email@example.com
For technical support: firstname.lastname@example.org
Last edited by Henry_GGG on Dec 30, 2016 1:11:03 AM
on Oct 27, 2013 11:39:52 AM
Grinding Gear Games