Failed to Join Instance Because Disconnected from server



I was doing a lvl 63 Overgrown Shrine Map as a summoner when I got disconnected from the server. I had been trying to make a public party, which didn't work because it said I wasn't online but I was. I took a few steps and BAM, gone.

When I relogged in, I could not enter my portals, got the error message, a bud couldn't enter em either.

Maaaaan, that was my last 63 map and I burned 20+ alts, 2 chisels and a regal :(

Death to ze bugs!
Last bumped on Aug 19, 2017, 4:50:15 AM
That sounds painful! Hmm, are you able to remember the exact time when this happened? (You can find that info in your Log file in the Path of Exile folder)

Also, if you know the exact mods on the map, that'd help.

Did you get the crash just after you clicked the "Make party public" button, or hit enter to name the party?
Balance & Design
"
Rory wrote:
That sounds painful! Hmm, are you able to remember the exact time when this happened? (You can find that info in your Log file in the Path of Exile folder)

Also, if you know the exact mods on the map, that'd help.

Did you get the crash just after you clicked the "Make party public" button, or hit enter to name the party?


I wasn't either of those, I had given up on trying to make the party and took a few steps, might have picked up an item or something.

Is the log file the client.txt file? Or is it in the DebugTerrainGeneration folder?

The mods were... um...

Maze, elemental equilibrium (I think), and something else. Sorry, kinda forgot em.
It'll be the client.txt file. If we're lucky, we'll be able to see some info on the map from where it is mentioned in the client.txt file.
Balance & Design
This file scared me before I remembered that CTRL-F existed :D

Spoiler
2012/10/04 21:30:33 177316820 56 [INFO Client 5540] Connecting to instance server at 173.192.25.20:42620
2012/10/04 21:30:33 177317413 1d2 [INFO Client 5540] Generating terrain...
2012/10/04 21:30:33 177317413 1f3 [INFO Client 5540] Seed: 310898556, File: 'Metadata/Terrain/EndGame/MapPortal/Graphs/map_1.dgr'
2012/10/04 21:30:33 177317413 209 [INFO Client 5540] Generating doodads...
2012/10/04 21:30:33 177317413 21b [INFO Client 5540] Terrain generation complete.
2012/10/04 21:30:33 177317413 50 [INFO Client 5540] Tile hash: 4207144810
2012/10/04 21:30:33 177317413 51 [INFO Client 5540] Doodad hash: 517321553
2012/10/04 21:30:36 177319722 187 [INFO Client 5540] : You have entered the Eternal Laboratory
2012/10/04 21:30:43 177327475 187 [INFO Client 5540] #Pauala: yo yo
2012/10/04 21:30:44 177327865 3b6 [DEBUG Client 5540] Got Instance Details from login server
2012/10/04 21:30:44 177327865 3c2 [INFO Client 5540] Just before calling client instance session
2012/10/04 21:30:44 177327865 56 [INFO Client 5540] Connecting to instance server at 173.192.25.18:55675
2012/10/04 21:30:45 177329440 1d2 [INFO Client 5540] Generating terrain...
2012/10/04 21:30:45 177329440 1d4 [INFO Client 5540] Map is Labyrinthine
2012/10/04 21:30:45 177329440 1f3 [INFO Client 5540] Seed: 2899510016, File: 'Metadata/Terrain/EndGame/MapRuinedTempleForest/Graphs/forest_ruin_3.dgr'
2012/10/04 21:30:46 177330392 209 [INFO Client 5540] Generating doodads...
2012/10/04 21:30:46 177330454 21b [INFO Client 5540] Terrain generation complete.
2012/10/04 21:30:46 177330454 50 [INFO Client 5540] Tile hash: 764313047
2012/10/04 21:30:46 177330454 51 [INFO Client 5540] Doodad hash: 281564334
2012/10/04 21:30:47 177330969 187 [INFO Client 5540] : You have entered the Overgrown Shrine
2012/10/04 21:30:56 177339768 187 [INFO Client 5540] #Pauala: oops.. wrong chat
2012/10/04 21:30:56 177340454 187 [INFO Client 5540] #Tekitek: wtb unique gold amulet
2012/10/04 21:31:00 177344042 8e [INFO Client 5540] Object: 4179 died to degen from buff with owner (killer): 2979 and aura_owner: 0
2012/10/04 21:31:00 177344198 8e [INFO Client 5540] Object: 12101 died to degen from buff with owner (killer): 2979 and aura_owner: 0
2012/10/04 21:31:14 177358254 8e [INFO Client 5540] Object: 10079 died to degen from buff with owner (killer): 2979 and aura_owner: 0
2012/10/04 21:31:20 177364197 8e [INFO Client 5540] Object: 24379 died to degen from buff with owner (killer): 2979 and aura_owner: 0
2012/10/04 21:31:44 177388284 187 [INFO Client 5540] #SirWalterOfGuildWars: hey hey
2012/10/04 21:31:44 177388284 187 [INFO Client 5540] #Venthemiux: WTB high phys DPS 1H axe, level 20-40
2012/10/04 21:31:44 177388284 187 [INFO Client 5540] #SirWalterOfGuildWars: guys is there a screenshot key or smth
2012/10/04 21:31:51 177395491 187 [INFO Client 5540] #SirWalterOfGuildWars: or do i have to print screen copy/paste
2012/10/04 21:31:57 177401029 187 [INFO Client 5540] : This operation requires the account to be logged in.
2012/10/04 21:32:03 177407316 187 [INFO Client 5540] #Istis_Dying_Vayn: alt f4
2012/10/04 21:32:04 177408408 187 [INFO Client 5540] : This operation requires the account to be logged in.
2012/10/04 21:32:05 177409469 187 [INFO Client 5540] #Technique: Wts _
2012/10/04 21:32:06 177410514 187 [INFO Client 5540] #SirWalterOfGuildWars: lol
2012/10/04 21:32:08 177412371 187 [INFO Client 5540] #Istis_Dying_Vayn: j/k
2012/10/04 21:32:09 177412651 187 [INFO Client 5540] #SirWalterOfGuildWars: f8 got it
2012/10/04 21:32:11 177414695 187 [INFO Client 5540] #Istis_Dying_Vayn: f8
2012/10/04 21:32:16 177419656 187 [INFO Client 5540] #SirWalterOfGuildWars: no idea how i missed it
2012/10/04 21:32:26 177429702 187 [INFO Client 5540] #SpackeIII: WTB carnage heart
2012/10/04 21:32:31 177435115 187 [INFO Client 5540] #SirWalterOfGuildWars: checked bindings before asking lol
2012/10/04 21:32:34 177438220 187 [INFO Client 5540] #Lenify: WTB Q Firestorm
2012/10/04 21:32:40 177444210 187 [INFO Client 5540] #Istis_Dying_Vayn: how much es u got?
2012/10/04 21:32:43 177447440 187 [INFO Client 5540] #Istis_Dying_Vayn: spacke
2012/10/04 21:32:44 177448220 187 [INFO Client 5540] #Istis_Dying_Vayn: :D
2012/10/04 21:32:46 177449592 8e [INFO Client 5540] Object: 25560 died to degen from buff with owner (killer): 2979 and aura_owner: 0
2012/10/04 21:32:55 177459186 8e [INFO Client 5540] Object: 19929 died to degen from buff with owner (killer): 2979 and aura_owner: 0
2012/10/04 21:32:57 177460637 8e [INFO Client 5540] Object: 9679 died to degen from buff with owner (killer): 2979 and aura_owner: 0
2012/10/04 21:32:57 177460668 187 [INFO Client 5540] #SpackeIII: just 4.6k :S
2012/10/04 21:33:01 177465161 187 [INFO Client 5540] #SirWalterOfGuildWars: fuck but it wont work on the passive screen
2012/10/04 21:33:07 177470902 187 [INFO Client 5540] #Venthemiux: WTB high phys damage 1H (preferably axe) level 20-40 & Bloog Magic gem
2012/10/04 21:33:12 177476066 187 [INFO Client 5540] #SirWalterOfGuildWars: or will it work
2012/10/04 21:33:15 177478827 8e [INFO Client 5540] Object: 9679 died to degen from buff with owner (killer): 2979 and aura_owner: 0
2012/10/04 21:33:15 177479233 187 [INFO Client 5540] #Venthemiux: Blood Magic gem too
2012/10/04 21:33:20 177483772 187 [INFO Client 5540] #WhitebeardMcThumper: anyone feel like lending a hand with Vaal normal?
2012/10/04 21:33:20 177483835 187 [INFO Client 5540] #SirWalterOfGuildWars: will it blend
2012/10/04 21:33:32 177496268 187 [INFO Client 5540] #nullsFaith: _ lols anyone?
2012/10/04 21:33:34 177497953 187 [INFO Client 5540] #Technique: Wts _
2012/10/04 21:33:37 177500932 187 [INFO Client 5540] #Lenify: WTB 10-15+% Firestorm
2012/10/04 21:33:53 177517016 3b6 [DEBUG Client 5540] Got Instance Details from login server
2012/10/04 21:33:53 177517016 3c2 [INFO Client 5540] Just before calling client instance session
2012/10/04 21:33:53 177517016 56 [INFO Client 5540] Connecting to instance server at 173.192.25.18:37104
2012/10/04 21:33:53 177517125 1d2 [INFO Client 5540] Generating terrain...
2012/10/04 21:33:53 177517125 1f3 [INFO Client 5540] Seed: 2324826506, File: 'Metadata/Terrain/Act2/Town/Graphs/forest_town2.dgr'
2012/10/04 21:33:53 177517125 209 [INFO Client 5540] Generating doodads...
2012/10/04 21:33:53 177517141 21b [INFO Client 5540] Terrain generation complete.
2012/10/04 21:33:53 177517141 50 [INFO Client 5540] Tile hash: 1068860176
2012/10/04 21:33:53 177517141 51 [INFO Client 5540] Doodad hash: 0
2012/10/04 21:33:54 177518155 187 [INFO Client 5540] : You have entered the Forest Encampment
2012/10/04 21:34:01 177525081 3b6 [DEBUG Client 5540] Got Instance Details from login server
2012/10/04 21:34:01 177525097 3c2 [INFO Client 5540] Just before calling client instance session
2012/10/04 21:34:01 177525097 56 [INFO Client 5540] Connecting to instance server at 173.192.25.20:42620
2012/10/04 21:34:01 177525190 1d2 [INFO Client 5540] Generating terrain...
2012/10/04 21:34:01 177525190 1f3 [INFO Client 5540] Seed: 310898556, File: 'Metadata/Terrain/EndGame/MapPortal/Graphs/map_1.dgr'
2012/10/04 21:34:01 177525190 209 [INFO Client 5540] Generating doodads...
2012/10/04 21:34:01 177525206 21b [INFO Client 5540] Terrain generation complete.
2012/10/04 21:34:01 177525206 50 [INFO Client 5540] Tile hash: 4207144810
2012/10/04 21:34:01 177525206 51 [INFO Client 5540] Doodad hash: 517321553
2012/10/04 21:34:02 177526048 187 [INFO Client 5540] : You have entered the Eternal Laboratory
2012/10/04 21:34:03 177527499 187 [INFO Client 5540] Error: Failed to join instance because Disconnected from server.
2012/10/04 21:34:03 177527499 187 [INFO Client 5540] Error: Failed to join any instances
2012/10/04 21:34:10 177533833 187 [INFO Client 5540] Error: Failed to join instance because Disconnected from server.
2012/10/04 21:34:10 177533833 187 [INFO Client 5540] Error: Failed to join any instances
2012/10/04 21:34:12 177535814 187 [INFO Client 5540] #Cancil: ...
2012/10/04 21:34:17 177541103 187 [INFO Client 5540] #WiseDecision: Heyy guys.
2012/10/04 21:34:20 177544176 187 [INFO Client 5540] #Cancil: failed to join instance because disconnected from server
2012/10/04 21:34:21 177545159 187 [INFO Client 5540] #Cancil: -_-
Did it help any?
Turns out this wasn't a crash, the instance just timed out (lost connection to the master) and then failed to exit.

Normally if an instance times out it should close immediately, rather than hang around telling the player they're not logged in. We suspect there may be a problem with how the instance was told to close, so we'll fix that.

The "Failed to join instance" message is what happens when you try to join an instance that no longer exists (e.g. by trying to enter a portal that used to lead to it). This might be changed/improved in future e.g. by closing the portals if the instance no longer exists.

After investigating the cause of the instance timing out, it appears it was actually my fault. I happened to be doing some testing on the server your instance was on which overloaded the server a bit and made it lose a few instances (about 20 total). On the bright side it did uncover a bug, and I learned another way to upset the servers (best to learn that in beta, right? X_x). Still, I'm very sorry for the loss of your instance, and I hope it didn't tarnish your enjoyment of the game.
I just tried to enter the Western Forest for the first time and got kicked to Login screen with the Failed to Join Instance error. I tried 3 times to enter this and each time I was kicked back to the Login screen. I tried using Xontrol Left Mouse click and it didn't work either.
This error has been around a very very long time and it hasn't been fixed. If it isn't then I can't play this game and a lot of others getting the same error can't. I have to do something3 times or more so I can complete the area simply because I have to start over so many times. I know this is beta but this error is a big one that isn't being taken seriously it seems.
I have no problems with any other game I play, just this one. I've tried changing the video, installing new NIC drivers, changing settings on my router, excluding game in antivirus, firewall etc. Nothing works and so far I haven't found any suggestions to fix it. About ready to write this game off.
I was soloing a cemetery map and went to type a message in global, all of a sudden got an unexpected error disconnect without any lag or anything leading up to it. Logged back on and all the portals were still there but when I tried to enter the portal would just disappear and give me the exact same error. Nothing else about my connection disconnected and I haven't had anything even close to similar happen to me before today. I tried another map to see if I could replicate it but it didnt happen so I did another map and this next time it reoccurred. I'm not sure what triggers it and I don't mind losing the maps, just would like to know if something needs to be fixed before I do any maps of real value.
Just happened to me TWICE 5 minutes in the map... I lost two lvl 71 maps...

Odd thing is that instances previously completed before these 2 crashes Work FINE !!!!
InGame Name: Manardson
Last edited by Manard on Jul 21, 2013, 6:16:41 PM

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