Error Opening File

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Mr_SamFisher wrote:

Hi, ggg,

when I open client.exe, or descktop shortcut briefly appears launcher screen, with path of exile logo, and then error messege shows up. it says "Error opening file: " and as window title, "Exception". there is one option, to click "ok", on taskbar, the window has POE icon.
After clicking "ok" another window appears, it says: client.exe stopped working; It has 3 options: check online for a solution and close program;
close program;
debug program;
problem details : roblem signature:
Problem Event Name: APPCRASH
Application Name: Client.exe
Application Version: 0.0.0.0
Application Timestamp: 51edb9e6
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.18015
Fault Module Timestamp: 50b83b16
Exception Code: e0000001
Exception Offset: 0000812f
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 838d
Additional Information 2: 838dd21b798233ac629f0351519b20a1
Additional Information 3: 95de
Additional Information 4: 95de24ae62310b53ae14b89e19c1cb02

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
roblem signature:
Problem Event Name: APPCRASH
Application Name: Client.exe
Application Version: 0.0.0.0
Application Timestamp: 51edb9e6
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.18015
Fault Module Timestamp: 50b83b16
Exception Code: e0000001
Exception Offset: 0000812f
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 838d
Additional Information 2: 838dd21b798233ac629f0351519b20a1
Additional Information 3: 95de
Additional Information 4: 95de24ae62310b53ae14b89e19c1cb02

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt





any help?
Thanks in advance

"

Mr_SamFisher wrote:

"

Henry_GGG wrote:

Hey there,

Has the game worked for you before?
If it has, did you make any changes between then and now?

You may want to run a Pack Check before doing anything else.
A guide for doing this can be found here:
https://www.pathofexile.com/forum/view-thread/18531

If that doesn't find/fix any issues, I'd recommend running the game as Administrator and temporarily disabling any anti-virus software you may have installed or better yet, adding an exception for Path of Exile.

Let us know if this doesn't help :)

I have not run game for about week, before it worked nice.
today as I started desktop shortcut it updated patch.
Running in administrator mode doesnt helps.
disabling anti virus neither. and already have in exception list.


After Running PackCheck.exe it crashes saying: PackCheck.exe has stopped working;
if its important heres problem details:
Problem signature:
Problem Event Name: APPCRASH
Application Name: PackCheck.exe
Application Version: 0.0.0.0
Application Timestamp: 51e38dae
Fault Module Name: PackCheck.exe
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 51e38dae
Exception Code: c0000005
Exception Offset: 0000a680
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

and thanks for response