This is nearly always caused by some local connection problem, or some problem with your ISP's connection to our servers. A few things to check:
Is anyone on your connection using a torrent program? uTorrent can cause massive latency spikes and disconnections when they ping your router, and some other torrent programs also cause similar problems.
Does this still happen on the Europe or Singapore gateway? If not, then your connection is being interrupted somehow.
Running WinMTR as Taoism has while you're playing the game and having the connection problem will show us where the problem is - Info on how to do this is below.
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Could I get you both to send me some MTR output? Preferably taken while you're experiencing problems in game.
You can download WinMTR from here:
http://sourceforge.net/projects/winmtr/files/
To use it just run the appropriate exe (32 bit or 64 bit), enter the hostname in the "Host" box, and click start.
Once the "Sent" column shows at least 50 click "Copy Text to clipboard", and paste the results into an email to support@grindinggear.com (you can then just close WinMTR).
- Edit
I would like you to get output for the game server you are currently connnected to. To get the server's IP, go to the folder you installed PoE in and open the "logs" subfolder, then open the "Client.txt" file. The file will probably be quite large, but scroll to the bottom and find the last occurance of this line:
2012/03/27 10:33:25 3917590 50 [INFO Client 3768] Connecting to instance server at 127.0.0.1:12345
In this example the server is 127.0.0.1 (do NOT test with that IP though, it's just an example). Use the IP you find there in WinMTR in the "Host" box.
- End edit
Thanks if you're able to do this, if you have any problems with it let me know.
