300 Ping (Australia) and Failed to Connect to Instance Errors.

"

Fitzy_GGG wrote:

I raised this with out Aussie provider, and they have made some adjustments. Any improvement?

It was all looking good for a few maps, but now it seems that instances hosted from 168.1.82.xxx are good while instances hosted from 130.198.89.xxx are still exhibiting the same issue.

https://pastebin.com/kfwJ62xy

Issue persists but thanks for looking in to it.

I could play perfectly the whole day but now it's back to being terrible.

ping 60-100 in HO

ping 100-300 in Map

I'm getting some clean game play lately, last night and this morning but intermittently the latency will jump up. Was going OK tonight but hit one map and it was jumping all over the place from 50 to 160. Jump back in my HO and it's a buttery smooth 17 latency.

It's definitely not resolved and seems like peak server load is pushing us onto either a poor server or diverting load out of the usual chain. Whatever the reason and whoever is responsible, it's definitely still happening.

So when issues like this happen, what can a mere end user like ourselves do to get the problem addressed? I'm assuming it's not a GGG server issue, so do we take it up with our ISP? What info will they need and how do I make it irrefutable that there's a problem they need to fix?

My previous experience with such issues is the ISP will outright lie to you or do anything they can to deny responsibility. Eventually I just changed ISP because I got fed up with them.

"

Fitzy_GGG wrote:

It looks like there might be a problem with Telstra's backhaul or something. Perhaps during peak times, as I can't reproduce this now (ping from that server to your address is around 30ms).

It looks like it. I opened an instance (hosted on 130.198.89.xxx) tonight, which was reporting ~30ms latency as I ran the map. After I finished the map I left my PC with my character still in the map and when I returned the latency had degraded to 90ms and worse.

Thanks for following up.

I think it could help GGG if all of you document the instance IP when you have good instances and if you have bad instances?

Happy to do so but please excuse my ignorance, how do I obtain the instance IP?

Just checking, you guys still having this issue? Cos I sure am. VPN seemingly fixes the issue, but underlying problem seems to persist.

"

Aldora_the_Summoner wrote:

Happy to do so but please excuse my ignorance, how do I obtain the instance IP?

When you are in a map, you open your client.txt file and find the instance IP there.