300 Ping (Australia) and Failed to Connect to Instance Errors.

bump

I powercycled and still have the problem.

Ping in Ho is 60-80. In maps between 100-200. It used to be 30.

So how exactly does one resolve a problem like this? It appears as though there is some weird routing going on with that penultimate Telstra server, but I don't have any contract with Telstra so I can't exactly ring them up and point out the problem to them.

Is there a process for this? At what stage would GGG step in and work backwards and at what point does the customer need to agitate? Is there an industry body here in Australia (apart from the TCO) that we're supposed to communicate with?

I'm happy to profess I barely know what all those connections mean anyway.

It appears that the issue is getting worse as I'm now getting packet loss on that connection which is one issue we didn't have before. At one stage during the test it was as high as 10% on the penultimate link and 20% on the final link but improved as the test continued.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192-168-1-1.tpgi.com.au - 0 | 426 | 426 | 0 | 0 | 1 | 0 |
| 10-20-25-29.tpgi.com.au - 0 | 426 | 426 | 13 | 13 | 16 | 14 |
| 27-32-160-131.static.tpgi.com.au - 0 | 426 | 426 | 13 | 14 | 17 | 14 |
| 203-219-107-206.static.tpgi.com.au - 0 | 426 | 426 | 13 | 14 | 21 | 14 |
|Bundle-Ether-13.win-edge901.melbourne.telstra.net - 0 | 426 | 426 | 14 | 14 | 16 | 15 |
|bundle-ether2.lon-edge901.melbourne.telstra.net - 0 | 426 | 426 | 14 | 14 | 18 | 15 |
| clo2241358.lnk.telstra.net - 3 | 383 | 372 | 45 | 70 | 113 | 56 |
| 172.65.249.40 - 6 | 355 | 337 | 43 | 66 | 77 | 59 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


I haven't been able to connect to the server since early Saturday morning and now can't connect to any server, Australian or otherwise.

could someone remove the "SOLVED" from the topic title? Or shall we all just open another thread?

Also having similar issues with ping and latency. Sometimes it is great, other times it's seriously laggy with high ping.

One person mentioned they were with Internode/TPG. I am also with Internode. Looking at some of the others' test results most seem to begin with TPG. So I am curious if we are all with Internode/TPG?

Still no good. Can connect to Japan at around 300 ping which is unplayable.

Failed to Connect to Instance in Australia (also has around 283 ping). If you try and connect a second time the game just gets stuck in a loop. Music plays but no connection, no error screen, you have to force close the game as you can't interact with it in any manner.



|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192-168-1-1.tpgi.com.au - 0 | 520 | 520 | 0 | 0 | 1 | 0 |
| 10-20-25-29.tpgi.com.au - 0 | 520 | 520 | 13 | 13 | 17 | 13 |
| 27-32-160-131.static.tpgi.com.au - 0 | 520 | 520 | 13 | 14 | 16 | 14 |
| 203-219-107-206.static.tpgi.com.au - 0 | 520 | 520 | 13 | 14 | 16 | 14 |
|Bundle-Ether-13.win-edge901.melbourne.telstra.net - 0 | 520 | 520 | 13 | 14 | 16 | 14 |
|bundle-ether2.lon-edge901.melbourne.telstra.net - 0 | 520 | 520 | 13 | 14 | 16 | 14 |
| clo2241358.lnk.telstra.net - 0 | 520 | 520 | 27 | 29 | 191 | 28 |
| 172.65.249.40 - 0 | 520 | 520 | 24 | 25 | 28 | 25 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


Yes I'm with TPG but not sure if there's a link there or merely a coincidence.

As far as I can tell the issue is resolved. Just ran through 20~ various instances and all had stable 15-30 ping. Can anyone else that's been having this issue confirm?

Nope, definitely not solved. Same as before, 283 ping on the gateway, failed to connect to instance, still getting the delay on the penultimate and last connections.

Glad to hear it's fixed for you though. Perhaps that's some form of progress?

"

Fitzy_GGG wrote:

I raised this with out Aussie provider, and they have made some adjustments. Any improvement?

It seems to be stable in game and winmtr now.
https://pastebin.com/zdGVusCJ


Thanks for sorting that out.