São Paulo realm - Specific IP causing significant packet loss (WinMTR inside)

The server whose IP is 169.57.216.123 is having some major issues and is basically unplayable when my instances choose it. It seems to only happen in this specific IP, every other works fine. The following WinMTR shows it:

https://pastebin.com/KCaEi5EM
Last bumped on Nov 16, 2019, 9:03:57 AM
As of this moment, the problems seems to have been fixed:

https://pastebin.com/HzfbzaNi
Jesus Christ, looks like the problem is back, but on another IP (169.57.216.100). Just lost a tier 15 map to this, good stuff.

https://pastebin.com/vdcsPdR6
Having the same problem with this IP (169.57.216.123).
Game is unplayable on Sao Paulo
But runs flawless in any other Gateway.

Edit: Game went from having unplayable lag and some DC's to now i straight up cannot log into the game on the Sao Paulo server, just stuck on the load screen.
Also not sure that IP i got from OP has anything to do with anything.

https://pastebin.com/U88ufgCZ

https://pastebin.com/bHhDuP9S

Also this started yesterday, previously was flawless.
Last edited by Maldress on Nov 16, 2019, 8:00:21 AM
Same here, yesterday 15/11/2019 the latency was normal in city and hideout (15 ms), but when i go in a map or some act kill mobs i got spikes to 2k ms. Today the game dont start, i logged in, but if i try enter in any character on São Paulo server, the game keep on loading screen forever.

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