Game crash

Hi,

Game is crashing pretty often nowadays and has become unplayable.

Here's a crash example provided by PoE logs :

"

2019/09/30 18:19:26 68826578 ac1 [INFO Client 6976] : You have entered Immaculate Hideout.
2019/09/30 18:20:14 68874500 a6 [CRIT Client 6976] [D3D11] Map
2019/09/30 18:20:16 68876406 9e3 [CRIT Client 6976] [EXCEPTION] Map
2019/09/30 18:20:17 68876718 a6 [CRIT Client 6976] [D3D11] Map
2019/09/30 18:20:17 68876718 6db [WARN Client 6976] Failed to save minimap: Map

The game freeze, sound is still playing and after about 30 seconds I get this map crash.
I've got map crashes, create2d crashes and some other crashes since saturday 28/09/19

I have copied a dxdiag.txt at this address for your convenience : https://pastebin.com/iKeVnryv ( expires in 1 month )

Thank you

New error display after the new patch:

2019/10/01 20:03:01 161437984 c1 [CRIT Client 8492] [D3D11] Map: The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

(GetDeviceRemovedReason: The GPU will not respond to more commands, most likely because of an invalid command passed by the calling application.

)
2019/10/01 20:03:16 161452812 a0e [CRIT Client 8492] [EXCEPTION] Map: The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

(GetDeviceRemovedReason: The GPU will not respond to more commands, most likely because of an invalid command passed by the calling application.

)
2019/10/01 20:03:16 161453296 c1 [CRIT Client 8492] [D3D11] Map: The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

(GetDeviceRemovedReason: The GPU will not respond to more commands, most likely because of an invalid command passed by the calling application.

)
2019/10/01 20:03:16 161453296 6db [WARN Client 8492] Failed to save minimap: Map: The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

(GetDeviceRemovedReason: The GPU will not respond to more commands, most likely because of an invalid command passed by the calling application.

https://imgur.com/a/dyB7kwp

Having the same problem...


[CRIT Client 4224] [D3D11] Map: The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

(GetDeviceRemovedReason: The GPU will not respond to more commands, most likely because of an invalid command passed by the calling application.

)

[WARN Client 4224] Failed to save minimap: Map: The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

(GetDeviceRemovedReason: The GPU will not respond to more commands, most likely because of an invalid command passed by the calling application.

)

Having the same problem also...

Did anyone find a fix for this, or has there been an update on this?

Just started Blight League and its happening all the time during the Blight encounters.

Happens to me also, sometimes up to 4 times in one map in logs it always crashes right after this

2019/11/07 00:10:22 19347765 67 [INFO Client 11328] Building Uncached Shader Resampler_OutDepth_Copy_Mixed_Ms_16x. Profile ps_4_0 and entrypoint Resample with macros: OUT_DEPTH=1 COPY=1 MIXED_FILTER=1 MULTISAMPLING=1 SAMPLE_COUNT=16

Haven't found a fix for it, despite going thru all the troubleshooting with support team via emails.
Last email i received was that they forwarded the issue to the Dev team and that's it..

"

NeoDrag0n wrote:

Haven't found a fix for it, despite going thru all the troubleshooting with support team via emails.
Last email i received was that they forwarded the issue to the Dev team and that's it..

Try removing all your MTX from your char.
Also I assume you already ran the packcheck?

Well, I guess ill just comment saying same, also my game closes without an error, and if there is one its always a different one but always the same context, "GPU... blah blah blah"

Have this issue as well.

I've noticed my GPU fans throttling up, and a monitor says GPU usuage is 100%, before the crash happens.

Pretty sure this issue is due to hardware failure, I'm returning my card.