Consistent Lag spikes linked to specefic Australian backhaul internet provider

gmt+10 around 8:30pm to 9:30 pm
https://cdn.discordapp.com/attachments/374548571430715393/594859706888224779/unknown.png

gmt+10 around 9:30pm to 10:30 pm
https://cdn.discordapp.com/attachments/374548571430715393/594860587465310218/unknown.png

Servers connected to during time trying to play

130.198.100.145:6112
130.198.89.179:6112
130.198.100.142:6112
130.198.89.179:6112
130.198.100.150:6112
168.1.121.83:6112
130.198.100.141:6112
168.1.121.78:6112
168.1.82.197:6112
130.198.100.137:6112
130.198.100.136:6112
130.198.100.157:6112
168.1.131.84:6112

Just posting the say I am still having these issues.

My latency graph often looks like this around peak times:



Here is a current WinMTR from 01/07/19 at 21:19 - https://pastebin.com/ArPx4cng

I believe this helps verify that Vocus's infrastructure is to blame, as you can see I am routing through Vocus, even though I'm with Optus.

"

Xavierbane wrote:

"

Kurtov wrote:

"

Xavierbane wrote:

In any case, no one is suggesting that 100% of Australians with latency problems are using a Vocus ISP. However, it seems that 100% of people who are using a Vocus ISP are having significant problems and that is why this thread was created.

It would be a shame to see this issue confused/hijacked now that we finally have GGG support staff responding.

It is more likely a routing issue and less likely to be an ISP issue. It's probably more likely with certain ISPs because they might have similar routing tables, so they suffer similar issues, especially if it is due to congestion. Claiming that the thread is being 'hijacked' because people that do not use that ISP are reporting issues in Australia as well is just absurd, because the more facts the better.

They could be unrelated, but I don't think it is likely.

Having read over my post it does come across a bit more strongly than I had intended.

Please understand that my comment about confusion/hijacking was made because it seemed like as soon as GGG started responding people were popping up from not only separate Australian ISPs to those mentioned in the original post and throughout the thread, but overseas as well, which was quite frustrating after having experienced these issues for so long.

If you think it is relevant then please ask the friends you mentioned earlier to post their issues/ISPs here and provide WinMTR logs.

All good - see the above info, I think that it verifies this to be a routing issue affecting Vocus infrastructure, meaning it affects any ISP that chooses routes with Vocus infra along the way (i.e. Optus). I think it would be a good idea for GGG to create static routes for Path of Exile that specifically avoid Vocus, at least for now. That is what Valve did with Dota 2 to increase stability.

"

ObsceneDream wrote:

gmt+10 around 8:30pm to 9:30 pm
https://cdn.discordapp.com/attachments/374548571430715393/594859706888224779/unknown.png

gmt+10 around 9:30pm to 10:30 pm
https://cdn.discordapp.com/attachments/374548571430715393/594860587465310218/unknown.png

Servers connected to during time trying to play

130.198.100.145:6112
130.198.89.179:6112
130.198.100.142:6112
130.198.89.179:6112
130.198.100.150:6112
168.1.121.83:6112
130.198.100.141:6112
168.1.121.78:6112
168.1.82.197:6112
130.198.100.137:6112
130.198.100.136:6112
130.198.100.157:6112
168.1.131.84:6112

Please follow the instructions here and post your WinMTR in a text format: https://www.pathofexile.com/forum/view-thread/361292

I'm from NZ using Spark and experiencing 300~1000 on fibre 1gig fibre.

"

ilostmyaffro wrote:

I'm from NZ using Spark and experiencing 300~1000 on fibre 1gig fibre.

This thread is for Australian issues - not a thread for general connection issues.

Hi,

I also am experiencing the same problems as all the other aussies here, from 7pm-11ish the game becomes unplayable. I'm not on Mate ISP, and I'm up in central queensland on Bigfoot ISP but it still uses Vocus. I did a tracert during the lag times, but there didn't seem to be anything wrong even though I'm getting massive lag spikes (9:00pm AEST).

https://pastebin.com/Fr26vZbh

Anyway, I'm kind of glad to see this is a problem other aussies are having.


EDIT: I used the IP address given by Fitzy in this thread and the tracert looks a bit different.

https://pastebin.com/S3JU55Jk



EDIT 2: So the only other game I play is starcraft:broodwar and it seems to lag out just as bad during the same times, so I ran a tracert for that and it is MUCH more clear where the problem lies.

https://pastebin.com/ygPAyxWj

it's Vocus, but it doesn't seem as bad on the traceroute compared to ingame.

"

Xavierbane wrote:

I am experiencing the exact same issue and it is infuriating.

Every night for the same 4+ hours at peak time the game is almost completely unplayable. Outside of these hours, latency is a very stable 16ms and runs great.

ISP: Mate Communicate (Vocus backhaul also confirmed by traceroute).
Location: Melbourne
Server: Melbourne

My internet connection is otherwise fine during this period. Switching to phone data helps for me too, but obviously this is extremely inconvenient.

Please look into this as it is undoubtedly affecting a lot of people if the issue is nationwide and across multiple ISPs. I have been looking for a thread like this for a long time.

I will post logs the next time I am online during peak hours, possibly tomorrow but certainly by Sunday night.

I think the issue has been identified - the only thing GGG can do is find static routes from various locations to their servers that avoid Vocus infrastructure. That can take some time, but it would nice if they would say they are working on a solution. Otherwise, we just have to wait for Vocus to fix their infra.

Hi guys, i'm also experiencing this issue. Running WinMTR shows i'm running through vocus as well it appears. This has been the reason i have quit multiple leagues in a row now but i'm glad we're getting closer to a solution.

This is what the "pulling the plug" lag looks like


This is the usual lag i experience on peak


I hope this gets fixed, any insight would be great

today it went from 6:30pm-11pm.

:(

"

Eviscerix wrote:

Hi guys, i'm also experiencing this issue. Running WinMTR shows i'm running through vocus as well it appears. This has been the reason i have quit multiple leagues in a row now but i'm glad we're getting closer to a solution.

This is what the "pulling the plug" lag looks like


This is the usual lag i experience on peak


I hope this gets fixed, any insight would be great

yep i've skipped the last few leagues too because of this reason, i thought my computer couldn't handle poe. The silver lining is that I overclocked my cpu/gpu and bought an SSD which has made my pc a powerhouse now. I hope GGG gives us an update soon.

Died last night in hardcore on first endgame map due to this. Incredibly frustrating.