Can't log in to character

While town is loading when I choose any of my characters, I get disconnected to login screen and get the following message:



This happens when trying to log in to any of the gateways I've tried (Australia - which is where I'm from, Singapore - my usual backup, Moscow - the further one away, and California - my third best ping). This happens with any of my characters, on Standard and in Betrayal.

When I last played - 2019/02/08 - everything was fine.

I checked the logs, and I found the following pattern for each time I tried to log in:

logs

2019/02/12 20:07:59 248458000 ac [INFO Client 3436] Async connecting to mel01.login.pathofexile.com:20481
2019/02/12 20:07:59 248458031 d3 [INFO Client 3436] Connected to mel01.login.pathofexile.com in 15ms.
2019/02/12 20:08:04 248463656 cea [DEBUG Client 3436] Got Instance Details from login server
2019/02/12 20:08:05 248463734 d07 [INFO Client 3436] Just before calling client instance session
2019/02/12 20:08:05 248463734 dc [INFO Client 3436] Connecting to instance server at 168.1.131.82:6112
2019/02/12 20:08:26 248484750 164 [DEBUG Client 3436] Connect time to instance server was 0ms
2019/02/12 20:08:26 248484750 3b8 [INFO Client 3436] Abnormal disconnect: Failed to connect to instance


I ran winMTR against 168.1.131.82 and the results seem normal:

winMTR on instance
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| Pilaff - 0 | 409 | 409 | 0 | 0 | 14 | 0 |
|loop1671791320.bng1.vdc03.mel.aussiebb.net - 0 | 408 | 408 | 10 | 13 | 70 | 14 |
| as36351.melbourne.megaport.com - 0 | 408 | 408 | 7 | 14 | 70 | 13 |
| ae6.dar01.mel01.networklayer.com - 0 | 408 | 408 | 9 | 14 | 69 | 15 |
| po1.fcr01b.mel01.networklayer.com - 0 | 408 | 408 | 11 | 14 | 67 | 13 |
| 52.83.01a8.ip4.static.sl-reverse.com - 0 | 408 | 408 | 9 | 13 | 74 | 12 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


I ran winMTR against the login server (au.login.pathofexile.com) and it seems fine.

winMTR on login server
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| Pilaff - 0 | 257 | 257 | 0 | 0 | 1 | 0 |
|loop1671791320.bng1.vdc03.mel.aussiebb.net - 0 | 257 | 257 | 8 | 14 | 48 | 12 |
| as13335.vic.ix.asn.au - 0 | 257 | 257 | 11 | 15 | 130 | 16 |
| 172.65.249.40 - 0 | 257 | 257 | 8 | 14 | 45 | 16 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


That said, when I curled the host with the specific port (6112), I got a connection time out:



My builds: https://www.pathofexile.com/forum/view-thread/1641740
My 6link collection: https://www.pathofexile.com/forum/view-thread/1656425
Last edited by AvocadoCake on Feb 12, 2019, 4:37:08 AM
Last bumped on Feb 14, 2019, 3:24:39 AM
This thread has been automatically archived. Replies are disabled.
Looks like a problem related to Aussie Broadband. Others have reported the same issue here.
Thanks for pointing me to the main thread! It's been resolved
My builds: https://www.pathofexile.com/forum/view-thread/1641740
My 6link collection: https://www.pathofexile.com/forum/view-thread/1656425
Last edited by AvocadoCake on Feb 14, 2019, 3:40:22 AM

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